TR02 Full Test

READING
PRACTICE TEST

In the Reading section of the test, you are asked to demonstrate how well you understand written English. It consists of three parts, with special directions in each part. Remember, you are not allowed to take notes. This section will last exactly 75 minutes.
PART 5
Directions: You will read a sentence that contains a blank as well as four answer choices that suggest words to fill the empty space. Select the answer choice (A), (B), (C), or (D) that best completes the sentence.

101. I am convinced that Jake is _________ honest man and not a fraudster.

102. When exactly did Mr. McDonovan _________ his own company?

103. Tomorrow I _________ leave the office before 7 p.m., sorry.

104. Aren’t you looking forward _________ to Dubai?

105. _________ when have you been Ms. O’Connor’s secretary?

106. Gina and Alfredo couldn’t respect the deadline anyway, _________ ?

107. I was supposed to spend Monday with my family, _________ I chose to come to work instead.

108. Please, never use company _________ when sending personal letters, will you?

109. Who of our 10 employees lives _________ from the office?

110. The Sales Department _________ just signed a sensational new contract with our biggest client!

111. We _________ to order some extra chairs, just in case.

112. After taking a plane from Vancouver to Frankfurt, I always feel _________.

113. – Isn’t Ms. Alexandropoulos a full-time employee? – No, she is an external _________.

114. I suggest that Yuki _________ the new project with her direct supervisor.

115. Ms. Bolshova has just given me two great _________ about the bookkeeping!

116. No right-minded person _________ talk rudely to the big boss.

117. In our store, you can pay by check, _________ you are a local resident.

118. Igor felt quite ill yesterday, but today he has called and said that he feels even _________.

119. Philippa _________ the mail when the phone rang.

120. _________ distribute dividends this year?

121. Our department will surely stay within the _________ for this quarter, even with high travel expenses.

122. If Pekka _________ more careful yesterday, he wouldn’t have broken his phone.

123. I am used _________ with people from different countries.

124. Do you think the company will_________ charges against Mr. Hildebrandt for disclosing the information to the media?

125. The party that took place at the office _________ cheered up the entire team.

126. _________ hire temporary workers to fill in the gaps in the production.

127. Celine _________ submit her hour report last Friday.

128. Can you please ask the _________ to bring the drinks?

129. Our new premises _________ in the most beautiful neighborhood of the city.

130. Will you please send the draft to me first and only _________ to Harry?

Questions 131 through 134 refer to the following text:

PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer
choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

____131_____ We have dozens of styles to fit your décor, as well as indoor or weather-resistant outdoor fabrics. Trims, fillings, fabrics, colors, and sizes all come customizable when you order from our website. Our patented mattress is specially crafted to ease the joint pain often caused by sleeping on unsupportive surfaces. ____132_____ other pet beds will sag and tear over time, the Faun-PM dog bed has a lifetime warranty: if the product ever fails, we will take it back and give you a full refund.

Surprise your furry friend with a new bed and new toys! Each of our customized items ____133_____ with a mystery gift for your pet that may include: a small plush toy, a bag of treats, or a bath set to sample our latest organic dog shampoos.

Order today and open a ____134_____ to get an additional 30% off your entire purchase!

Question: 131

Questions 131 through 134 refer to the following text:

____131_____ We have dozens of styles to fit your décor, as well as indoor or weather-resistant outdoor fabrics. Trims, fillings, fabrics, colors, and sizes all come customizable when you order from our website. Our patented mattress is specially crafted to ease the joint pain often caused by sleeping on unsupportive surfaces. ____132_____ other pet beds will sag and tear over time, the Faun-PM dog bed has a lifetime warranty: if the product ever fails, we will take it back and give you a full refund.

Surprise your furry friend with a new bed and new toys! Each of our customized items ____133_____ with a mystery gift for your pet that may include: a small plush toy, a bag of treats, or a bath set to sample our latest organic dog shampoos.

Order today and open a ____134_____ to get an additional 30% off your entire purchase!

Question: 132

Questions 131 through 134 refer to the following text:

____131_____ We have dozens of styles to fit your décor, as well as indoor or weather-resistant outdoor fabrics. Trims, fillings, fabrics, colors, and sizes all come customizable when you order from our website. Our patented mattress is specially crafted to ease the joint pain often caused by sleeping on unsupportive surfaces. ____132_____ other pet beds will sag and tear over time, the Faun-PM dog bed has a lifetime warranty: if the product ever fails, we will take it back and give you a full refund.

Surprise your furry friend with a new bed and new toys! Each of our customized items ____133_____ with a mystery gift for your pet that may include: a small plush toy, a bag of treats, or a bath set to sample our latest organic dog shampoos.

Order today and open a ____134_____ to get an additional 30% off your entire purchase!

Question: 133

Questions 131 through 134 refer to the following text:

____131_____ We have dozens of styles to fit your décor, as well as indoor or weather-resistant outdoor fabrics. Trims, fillings, fabrics, colors, and sizes all come customizable when you order from our website. Our patented mattress is specially crafted to ease the joint pain often caused by sleeping on unsupportive surfaces. ____132_____ other pet beds will sag and tear over time, the Faun-PM dog bed has a lifetime warranty: if the product ever fails, we will take it back and give you a full refund.

Surprise your furry friend with a new bed and new toys! Each of our customized items ____133_____ with a mystery gift for your pet that may include: a small plush toy, a bag of treats, or a bath set to sample our latest organic dog shampoos.

Order today and open a ____134_____ to get an additional 30% off your entire purchase!

Question: 134

Questions 135 through 138 refer to the following text:

Dear Mr. Evan Wallace, We write to you ____135_____ your account held with South Canal Supply. As you have been made aware, the balance in your account has reached a great debt The total cost of our service is $10,400, and we request you begin tapering off your expenses and pay your debts before making further investments.

We cannot condone any more loans made in your party’s favor ____136_____ the balance is settled, including any equipment rentals, purchases, or shipments. We suppose you have not had return business with your clients, indicating that your business practices are not paying off as you had proposed. As we can afford to keep only ____137_____ business partners, legal action will be taken if no progress is made within the next 5 business days.

Sincerely,

Agustin Arellano

____138_____

South Canal Supply

Question: 135

Questions 135 through 138 refer to the following text:

Dear Mr. Evan Wallace, We write to you ____135_____ your account held with South Canal Supply. As you have been made aware, the balance in your account has reached a great debt The total cost of our service is $10,400, and we request you begin tapering off your expenses and pay your debts before making further investments.

We cannot condone any more loans made in your party’s favor ____136_____ the balance is settled, including any equipment rentals, purchases, or shipments. We suppose you have not had return business with your clients, indicating that your business practices are not paying off as you had proposed. As we can afford to keep only ____137_____ business partners, legal action will be taken if no progress is made within the next 5 business days.

Sincerely,

Agustin Arellano

____138_____

South Canal Supply

Question: 136

Questions 135 through 138 refer to the following text:

Dear Mr. Evan Wallace, We write to you ____135_____ your account held with South Canal Supply. As you have been made aware, the balance in your account has reached a great debt The total cost of our service is $10,400, and we request you begin tapering off your expenses and pay your debts before making further investments.

We cannot condone any more loans made in your party’s favor ____136_____ the balance is settled, including any equipment rentals, purchases, or shipments. We suppose you have not had return business with your clients, indicating that your business practices are not paying off as you had proposed. As we can afford to keep only ____137_____ business partners, legal action will be taken if no progress is made within the next 5 business days.

Sincerely,

Agustin Arellano

____138_____

South Canal Supply

Question: 137

Questions 135 through 138 refer to the following text:

Dear Mr. Evan Wallace, We write to you ____135_____ your account held with South Canal Supply. As you have been made aware, the balance in your account has reached a great debt The total cost of our service is $10,400, and we request you begin tapering off your expenses and pay your debts before making further investments.

We cannot condone any more loans made in your party’s favor ____136_____ the balance is settled, including any equipment rentals, purchases, or shipments. We suppose you have not had return business with your clients, indicating that your business practices are not paying off as you had proposed. As we can afford to keep only ____137_____ business partners, legal action will be taken if no progress is made within the next 5 business days.

Sincerely,

Agustin Arellano

____138_____

South Canal Supply

Question: 138

Questions 139 through 142 refer to the following text:

Thank you for ____139_____ to Next Step Care! With your donation, you will receive a care package as to further show our gratitude. Your gift includes candies, a storybook, and a festive tea light to light up your end-of-the-year holidays. We will also be sending email ____140_____ of the work completed thanks to your donations!

Next Step Care holds volunteer efforts around the world to promote the involvement of charity work and provide a better quality of life for those who need a little assistance. With your help donating and spreading the message, we hope to reach even the ____141_____ corners of the earth.

____142_____ It will help get our ideas through to your friends and acquaintances.

Question: 139

Questions 139 through 142 refer to the following text:

Thank you for ____139_____ to Next Step Care! With your donation, you will receive a care package as to further show our gratitude. Your gift includes candies, a storybook, and a festive tea light to light up your end-of-the-year holidays. We will also be sending email ____140_____ of the work completed thanks to your donations!

Next Step Care holds volunteer efforts around the world to promote the involvement of charity work and provide a better quality of life for those who need a little assistance. With your help donating and spreading the message, we hope to reach even the ____141_____ corners of the earth.

____142_____ It will help get our ideas through to your friends and acquaintances.

Question: 140

Questions 139 through 142 refer to the following text:

Thank you for ____139_____ to Next Step Care! With your donation, you will receive a care package as to further show our gratitude. Your gift includes candies, a storybook, and a festive tea light to light up your end-of-the-year holidays. We will also be sending email ____140_____ of the work completed thanks to your donations!

Next Step Care holds volunteer efforts around the world to promote the involvement of charity work and provide a better quality of life for those who need a little assistance. With your help donating and spreading the message, we hope to reach even the ____141_____ corners of the earth.

____142_____ It will help get our ideas through to your friends and acquaintances.

Question: 141

Questions 139 through 142 refer to the following text:

Thank you for ____139_____ to Next Step Care! With your donation, you will receive a care package as to further show our gratitude. Your gift includes candies, a storybook, and a festive tea light to light up your end-of-the-year holidays. We will also be sending email ____140_____ of the work completed thanks to your donations!

Next Step Care holds volunteer efforts around the world to promote the involvement of charity work and provide a better quality of life for those who need a little assistance. With your help donating and spreading the message, we hope to reach even the ____141_____ corners of the earth.

____142_____ It will help get our ideas through to your friends and acquaintances.

Question: 142

Questions 143 through 146 refer to the following text:

Dear Employees,

Due to the current status of our building’s parking lot, we are forced to implement changes to ensure the safety of our staff and proper organization within the property. We have recently come into a volume of employment that our company-owned parking lot ____143_____ contain, forcing some to park outside property lines. ____144_____ However, accidents and similar ____145_____ outside the company’s property are not something we will be able to assist with.

For the next couple of weeks, we will be providing parking passes for the adjacent parking garage while we expand and update our current lot. Please report ____146_____ the Employee Resources office before leaving to receive your temporary parking benefits.

Once our new parking lot is ready for use, you will receive your permanent parking pass to hang on your mirror, as well as a parking number that corresponds to your employee ID and office location.

Sincerely,

Alana Gunter, Head of HR Department

Question: 143

Questions 143 through 146 refer to the following text:

Dear Employees,

Due to the current status of our building’s parking lot, we are forced to implement changes to ensure the safety of our staff and proper organization within the property. We have recently come into a volume of employment that our company-owned parking lot ____143_____ contain, forcing some to park outside property lines. ____144_____ However, accidents and similar ____145_____ outside the company’s property are not something we will be able to assist with.

For the next couple of weeks, we will be providing parking passes for the adjacent parking garage while we expand and update our current lot. Please report ____146_____ the Employee Resources office before leaving to receive your temporary parking benefits.

Once our new parking lot is ready for use, you will receive your permanent parking pass to hang on your mirror, as well as a parking number that corresponds to your employee ID and office location.

Sincerely,

Alana Gunter, Head of HR Department

Question: 144

Questions 143 through 146 refer to the following text:

Dear Employees,

Due to the current status of our building’s parking lot, we are forced to implement changes to ensure the safety of our staff and proper organization within the property. We have recently come into a volume of employment that our company-owned parking lot ____143_____ contain, forcing some to park outside property lines. ____144_____ However, accidents and similar ____145_____ outside the company’s property are not something we will be able to assist with.

For the next couple of weeks, we will be providing parking passes for the adjacent parking garage while we expand and update our current lot. Please report ____146_____ the Employee Resources office before leaving to receive your temporary parking benefits.

Once our new parking lot is ready for use, you will receive your permanent parking pass to hang on your mirror, as well as a parking number that corresponds to your employee ID and office location.

Sincerely,

Alana Gunter, Head of HR Department

Question: 145

Questions 143 through 146 refer to the following text:

Dear Employees,

Due to the current status of our building’s parking lot, we are forced to implement changes to ensure the safety of our staff and proper organization within the property. We have recently come into a volume of employment that our company-owned parking lot ____143_____ contain, forcing some to park outside property lines. ____144_____ However, accidents and similar ____145_____ outside the company’s property are not something we will be able to assist with.

For the next couple of weeks, we will be providing parking passes for the adjacent parking garage while we expand and update our current lot. Please report ____146_____ the Employee Resources office before leaving to receive your temporary parking benefits.

Once our new parking lot is ready for use, you will receive your permanent parking pass to hang on your mirror, as well as a parking number that corresponds to your employee ID and office location.

Sincerely,

Alana Gunter, Head of HR Department

Question: 146

Questions 147 and 148 refer to the following ticket:

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and
instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question
and mark the letter (A), (B), (C), or (D) on your answer sheet.

147. What kind of transport is this ticket for?

Questions 147 and 148 refer to the following ticket:

148. What is the duration of the journey?

Questions 149 and 150 refer to the following email:

149. Why is Mr. McCarran receiving this email?

Questions 149 and 150 refer to the following email:

150. What will Mr. McCarran most probably do upon the receipt of this email?

Questions 151 and 152 refer to the following instructions:

Thank you for purchasing our Instant Pressure Cooker Plus!

Pressure cooking surpasses many other means of cooking by shortening the wait time while the food still maintains the vitamins and minerals other methods would have eliminated. Before using your Instant Pressure Cooker, make sure that there are no flaws in the composition of the pot or packaging. If any are found, contact us for a free replacement. Use a minimum of one cup of water in the pot to cook properly, but most recipes will provide the proper amount for optimal cooking. After adding the water and food, center the pot on top of a larger burner set to high and monitor the pressure gauge on the lid. Adjust the heat accordingly until the food is simmering and set your timer. Remember to release the pressure correctly before taking off the lid, and enjoy your meal!

151. What is the first thing to do when cooking food in the device described in the instructions?

Questions 151 and 152 refer to the following instructions:

Thank you for purchasing our Instant Pressure Cooker Plus!

Pressure cooking surpasses many other means of cooking by shortening the wait time while the food still maintains the vitamins and minerals other methods would have eliminated. Before using your Instant Pressure Cooker, make sure that there are no flaws in the composition of the pot or packaging. If any are found, contact us for a free replacement. Use a minimum of one cup of water in the pot to cook properly, but most recipes will provide the proper amount for optimal cooking. After adding the water and food, center the pot on top of a larger burner set to high and monitor the pressure gauge on the lid. Adjust the heat accordingly until the food is simmering and set your timer. Remember to release the pressure correctly before taking off the lid, and enjoy your meal!

152. It can be assumed that Instant Pressure Cooker Plus has which of the following forms?

Questions 153 and 154 refer to the following text message exchange:

153. What can be assumed about Danuta?

Questions 153 and 154 refer to the following text message exchange:

154. In her 4:50 p.m. message, what does Danuta mean by saying “Oh no!”?

Questions 155 through 157 refer to the following notice:

To: All Guests
Date: May 28th

In the wake of the recent changes to building specifications within amusement parks, our location will be going through heavy construction this coming fall. We will temporarily close down all affected rides and buildings until the new specifications have been met, which will include five of our roller coasters, two children’s rides, and three restaurants. Guards will be posted at the entrances to each, providing information and preventing anyone from wandering into unsafe areas. Ticket prices for the season will come with 50% off all food purchases within the park as a consolation for the reduced variety in rides as construction continues; we will also be offering two-day passes at the same price as a single day pass. In the event that you have booked tickets after the 28th of March and before the publication of this notice, you will be reimbursed with the option to trade in your tickets for those you can use at one of our many sister locations. We apologize for any inconvenience and can assure all rides will be open to the public by the 9 th of October.

For further information please refer to our company website to find your location’s representative.

155. What is the main topic of this notice?

Questions 155 through 157 refer to the following notice:

To: All Guests
Date: May 28th

In the wake of the recent changes to building specifications within amusement parks, our location will be going through heavy construction this coming fall. We will temporarily close down all affected rides and buildings until the new specifications have been met, which will include five of our roller coasters, two children’s rides, and three restaurants. Guards will be posted at the entrances to each, providing information and preventing anyone from wandering into unsafe areas. Ticket prices for the season will come with 50% off all food purchases within the park as a consolation for the reduced variety in rides as construction continues; we will also be offering two-day passes at the same price as a single day pass. In the event that you have booked tickets after the 28th of March and before the publication of this notice, you will be reimbursed with the option to trade in your tickets for those you can use at one of our many sister locations. We apologize for any inconvenience and can assure all rides will be open to the public by the 9 th of October.

For further information please refer to our company website to find your location’s representative.

156. How many installations will be closed in total?

Questions 155 through 157 refer to the following notice:

To: All Guests
Date: May 28th

In the wake of the recent changes to building specifications within amusement parks, our location will be going through heavy construction this coming fall. We will temporarily close down all affected rides and buildings until the new specifications have been met, which will include five of our roller coasters, two children’s rides, and three restaurants. Guards will be posted at the entrances to each, providing information and preventing anyone from wandering into unsafe areas. Ticket prices for the season will come with 50% off all food purchases within the park as a consolation for the reduced variety in rides as construction continues; we will also be offering two-day passes at the same price as a single day pass. In the event that you have booked tickets after the 28th of March and before the publication of this notice, you will be reimbursed with the option to trade in your tickets for those you can use at one of our many sister locations. We apologize for any inconvenience and can assure all rides will be open to the public by the 9 th of October.

For further information please refer to our company website to find your location’s representative.

157. Which of the following is true regarding tickets purchased in September?

Questions 158 through 160 refer to the following email:

Dear Mr. Anderson,

In regards to your online résumé, we are contacting you to request a preliminary interview with our team at Mount Green Developers. We find your independent studies in the field of mathematics and engineering to be the exact fit for someone to join our organization. In this position, we will require you to work a combined shift of on-site work with the nation’s top computer scientists, as well as to lecture visiting students and perform basic training for interns.

[1] The starting salary for our current position averages $125,000 a year, but we are more than willing to compensate for the educational work and further studies needed to fulfill the role by starting you at $130,000. [2] We offer the highest private insurance and excellent benefits for those just out of school, like yourself. [3] Our organization also requires yearly performance enrichment services, in which we pay for two weeks’ worth of refreshment courses to keep our top-rated staff educated and to encourage the learning process throughout your career. [4] I will be glad to hear from you with your availabilities for the interview.

Thank you,

Kim Choi

Talent Acquisition Manager

158. What does Kim Choi offer to Mr. Anderson?

Questions 158 through 160 refer to the following email:

Dear Mr. Anderson,

In regards to your online résumé, we are contacting you to request a preliminary interview with our team at Mount Green Developers. We find your independent studies in the field of mathematics and engineering to be the exact fit for someone to join our organization. In this position, we will require you to work a combined shift of on-site work with the nation’s top computer scientists, as well as to lecture visiting students and perform basic training for interns.

[1] The starting salary for our current position averages $125,000 a year, but we are more than willing to compensate for the educational work and further studies needed to fulfill the role by starting you at $130,000. [2] We offer the highest private insurance and excellent benefits for those just out of school, like yourself. [3] Our organization also requires yearly performance enrichment services, in which we pay for two weeks’ worth of refreshment courses to keep our top-rated staff educated and to encourage the learning process throughout your career. [4] I will be glad to hear from you with your availabilities for the interview.

Thank you,

Kim Choi

Talent Acquisition Manager

159. Which of the following does the position’s description not include?

Questions 158 through 160 refer to the following email:

Dear Mr. Anderson,

In regards to your online résumé, we are contacting you to request a preliminary interview with our team at Mount Green Developers. We find your independent studies in the field of mathematics and engineering to be the exact fit for someone to join our organization. In this position, we will require you to work a combined shift of on-site work with the nation’s top computer scientists, as well as to lecture visiting students and perform basic training for interns.

[1] The starting salary for our current position averages $125,000 a year, but we are more than willing to compensate for the educational work and further studies needed to fulfill the role by starting you at $130,000. [2] We offer the highest private insurance and excellent benefits for those just out of school, like yourself. [3] Our organization also requires yearly performance enrichment services, in which we pay for two weeks’ worth of refreshment courses to keep our top-rated staff educated and to encourage the learning process throughout your career. [4] I will be glad to hear from you with your availabilities for the interview.

Thank you,

Kim Choi

Talent Acquisition Manager

160. There are four positions in the text, marked [1], [2], [3], and [4]. In which position does the following phrase best fit? There is also the chance to excel to $150,000 by the end of your first two years.

Questions 161 through 163 refer to the following advertisement:

Welcome and thank you for choosing Express Tax Services Online, where we fill individual and business tax returns and eliminate the stress that accompanies each tax season. We have tax specialists online 24/7 all year round to handle any questions, comments, or concerns. With your online account, you can upload files, receipts, and employment information to keep track of any small transactions or changes and avoid the heavy workload when filing for the year. You can also choose to file through mail with our express shipping options to ensure your taxes are filed on time, where we are more than happy to reimburse the extra money needed for first class shipping.

ETSO also provides professional personal assistance for owners of small businesses and offers a discount for individuals in their first two years of owning a business. Across the board we have been voted the most personable and helpful service, being more customized to fit the needs of the individual than any other tax service nationwide.

Call the hotline number, located on our front page to be put through to a representative who can answer any questions involving your account.

161. How can the services provided by Express Tax Services Online be described?

Questions 161 through 163 refer to the following advertisement:

Welcome and thank you for choosing Express Tax Services Online, where we fill individual and business tax returns and eliminate the stress that accompanies each tax season. We have tax specialists online 24/7 all year round to handle any questions, comments, or concerns. With your online account, you can upload files, receipts, and employment information to keep track of any small transactions or changes and avoid the heavy workload when filing for the year. You can also choose to file through mail with our express shipping options to ensure your taxes are filed on time, where we are more than happy to reimburse the extra money needed for first class shipping.

ETSO also provides professional personal assistance for owners of small businesses and offers a discount for individuals in their first two years of owning a business. Across the board we have been voted the most personable and helpful service, being more customized to fit the needs of the individual than any other tax service nationwide.

Call the hotline number, located on our front page to be put through to a representative who can answer any questions involving your account.

162. What do clients, who do not wish to file online, receive from Express Tax Services Online?

Questions 161 through 163 refer to the following advertisement:

Welcome and thank you for choosing Express Tax Services Online, where we fill individual and business tax returns and eliminate the stress that accompanies each tax season. We have tax specialists online 24/7 all year round to handle any questions, comments, or concerns. With your online account, you can upload files, receipts, and employment information to keep track of any small transactions or changes and avoid the heavy workload when filing for the year. You can also choose to file through mail with our express shipping options to ensure your taxes are filed on time, where we are more than happy to reimburse the extra money needed for first class shipping.

ETSO also provides professional personal assistance for owners of small businesses and offers a discount for individuals in their first two years of owning a business. Across the board we have been voted the most personable and helpful service, being more customized to fit the needs of the individual than any other tax service nationwide.

Call the hotline number, located on our front page to be put through to a representative who can answer any questions involving your account.

163. What are the conditions to qualify for a discount for business owners?

Questions 164 through 167 refer to the following online chat:

164. What is the company’s business?

Questions 164 through 167 refer to the following online chat:

165. Why has Zoltan Petofi organized this chat session?

Questions 164 through 167 refer to the following online chat:

166. In Lola Svobodova’s message at 17:03, the word “scale” is closest in meaning to which of the following?

Questions 164 through 167 refer to the following online chat:

167. In his 17:11 message, what does Benjamin Judge mean by saying “You tell me”?

Questions 168 through 171 refer to the following letter:

Dear Sirs,

I have been a consumer of both your beauty product line and your spa services at Spa Z for many years now. My entire skincare regimen is stocked with only your items, I visit the Spa Z resort twice a month, and I have been receiving excellent service since 2003.

[1] Apparently, the staff members you have employed have not been trained to accommodate the changes, and the products you are now selling have inflated prices for less material. [2]

For example, last month I walked in two minutes late to my scheduled time and was told the computer system in place would not allow me to check in late, causing a hassle before I could attend my appointment. [3] This week, I was talked into purchasing a new line of hair products and realized the new hairspray was half the size, but twice the cost of the old one. When I inquired about the product and the other sizes, the advisor at the desk wasn’t able to answer any of my questions.

[4] I would deeply regret revoking my membership from the spa, but I am afraid I will have to do it if nothing is done about the undertrained staff.

Sincerely,

Rose Lee

168. How can Rose Lee’s letter be defined?

Dear Sirs,

I have been a consumer of both your beauty product line and your spa services at Spa Z for many years now. My entire skincare regimen is stocked with only your items, I visit the Spa Z resort twice a month, and I have been receiving excellent service since 2003.

[1] Apparently, the staff members you have employed have not been trained to accommodate the changes, and the products you are now selling have inflated prices for less material. [2]

For example, last month I walked in two minutes late to my scheduled time and was told the computer system in place would not allow me to check in late, causing a hassle before I could attend my appointment. [3] This week, I was talked into purchasing a new line of hair products and realized the new hairspray was half the size, but twice the cost of the old one. When I inquired about the product and the other sizes, the advisor at the desk wasn’t able to answer any of my questions.

[4] I would deeply regret revoking my membership from the spa, but I am afraid I will have to do it if nothing is done about the undertrained staff.

Sincerely,

Rose Lee

169. What happened last month?

Dear Sirs,

I have been a consumer of both your beauty product line and your spa services at Spa Z for many years now. My entire skincare regimen is stocked with only your items, I visit the Spa Z resort twice a month, and I have been receiving excellent service since 2003.

[1] Apparently, the staff members you have employed have not been trained to accommodate the changes, and the products you are now selling have inflated prices for less material. [2]

For example, last month I walked in two minutes late to my scheduled time and was told the computer system in place would not allow me to check in late, causing a hassle before I could attend my appointment. [3] This week, I was talked into purchasing a new line of hair products and realized the new hairspray was half the size, but twice the cost of the old one. When I inquired about the product and the other sizes, the advisor at the desk wasn’t able to answer any of my questions.

[4] I would deeply regret revoking my membership from the spa, but I am afraid I will have to do it if nothing is done about the undertrained staff.

Sincerely,

Rose Lee

170. What is the problem with the new hairspray?

Dear Sirs,

I have been a consumer of both your beauty product line and your spa services at Spa Z for many years now. My entire skincare regimen is stocked with only your items, I visit the Spa Z resort twice a month, and I have been receiving excellent service since 2003.

[1] Apparently, the staff members you have employed have not been trained to accommodate the changes, and the products you are now selling have inflated prices for less material. [2]

For example, last month I walked in two minutes late to my scheduled time and was told the computer system in place would not allow me to check in late, causing a hassle before I could attend my appointment. [3] This week, I was talked into purchasing a new line of hair products and realized the new hairspray was half the size, but twice the cost of the old one. When I inquired about the product and the other sizes, the advisor at the desk wasn’t able to answer any of my questions.

[4] I would deeply regret revoking my membership from the spa, but I am afraid I will have to do it if nothing is done about the undertrained staff.

Sincerely,

Rose Lee

171. There are four positions in the text, marked [1], [2], [3|, and [4]. In which position does the following phrase best fit? However, in the past few months, after the company’s hiatus to adjust to the merger with ResortCo, I have to admit that the quality of your services has deteriorated immensely.

Questions 172 through 175 refer to the following memo:

Dear Staff,

As discussed in last week’s meeting, the Optometry Expo is coming up quickly and open spots for last-minute attendees are running low. If you are wishing to attend, you may either respond to the Expo newsletter with your name and workplace information or call them directly to sign up and receive your attendant ID.

Those who go will receive vouchers for each panel deemed beneficial to the studies focused on those within our offices, such as ophthalmology and disease. Any panels or classes held outside our current schedule will be at the expense of the individual, though you are encouraged to explore your options to further your education in the field. While accommodation will be included for those attending, food and drink will be at the expense of the employee.

We have temporarily entered an exchange program to train new employees in order to prepare them for work in larger, busier offices, rather than the small university clinics they start in. Employees chosen to train multiple individuals will be compensated with a bonus at the end of the month, based on the productivity throughout the training program.

If there are any further questions, contact me to clear up any discrepancies as soon as possible.

Thank you,

Einar Nilssen

172. What can be assumed about Optometry Expo?

Dear Staff,

As discussed in last week’s meeting, the Optometry Expo is coming up quickly and open spots for last-minute attendees are running low. If you are wishing to attend, you may either respond to the Expo newsletter with your name and workplace information or call them directly to sign up and receive your attendant ID.

Those who go will receive vouchers for each panel deemed beneficial to the studies focused on those within our offices, such as ophthalmology and disease. Any panels or classes held outside our current schedule will be at the expense of the individual, though you are encouraged to explore your options to further your education in the field. While accommodation will be included for those attending, food and drink will be at the expense of the employee.

We have temporarily entered an exchange program to train new employees in order to prepare them for work in larger, busier offices, rather than the small university clinics they start in. Employees chosen to train multiple individuals will be compensated with a bonus at the end of the month, based on the productivity throughout the training program.

If there are any further questions, contact me to clear up any discrepancies as soon as possible.

Thank you,

Einar Nilssen

173. Which of the following is necessary for registering for Optometry Expo?

Dear Staff,

As discussed in last week’s meeting, the Optometry Expo is coming up quickly and open spots for last-minute attendees are running low. If you are wishing to attend, you may either respond to the Expo newsletter with your name and workplace information or call them directly to sign up and receive your attendant ID.

Those who go will receive vouchers for each panel deemed beneficial to the studies focused on those within our offices, such as ophthalmology and disease. Any panels or classes held outside our current schedule will be at the expense of the individual, though you are encouraged to explore your options to further your education in the field. While accommodation will be included for those attending, food and drink will be at the expense of the employee.

We have temporarily entered an exchange program to train new employees in order to prepare them for work in larger, busier offices, rather than the small university clinics they start in. Employees chosen to train multiple individuals will be compensated with a bonus at the end of the month, based on the productivity throughout the training program.

If there are any further questions, contact me to clear up any discrepancies as soon as possible.

Thank you,

Einar Nilssen

174. Which field is Mr. Nilssen’s organization in?

Dear Staff,

As discussed in last week’s meeting, the Optometry Expo is coming up quickly and open spots for last-minute attendees are running low. If you are wishing to attend, you may either respond to the Expo newsletter with your name and workplace information or call them directly to sign up and receive your attendant ID.

Those who go will receive vouchers for each panel deemed beneficial to the studies focused on those within our offices, such as ophthalmology and disease. Any panels or classes held outside our current schedule will be at the expense of the individual, though you are encouraged to explore your options to further your education in the field. While accommodation will be included for those attending, food and drink will be at the expense of the employee.

We have temporarily entered an exchange program to train new employees in order to prepare them for work in larger, busier offices, rather than the small university clinics they start in. Employees chosen to train multiple individuals will be compensated with a bonus at the end of the month, based on the productivity throughout the training program.

If there are any further questions, contact me to clear up any discrepancies as soon as possible.

Thank you,

Einar Nilssen

175. Who will receive a bonus at the end of the month?

Questions 176 through 180 refer to the following email and chart:

Dear Jessica,

To address your questions at the last meeting, we have compiled the survey results of the two previous years in order to compare our 2015 and 2016 marketing models.

Our experts have taken into account our customer satisfaction polls, carried out among 1,000 randomly selected clients. From our Findings, we conclude that the marketing event in late 2015 was extremely successful and resulted in higher customer satisfaction ratings the following year. We, therefore, recommend holding it annually in order to boost both brand recognition and customer retention rate.

Thank you for the information supplied at the meeting; it has brought much insight to our online ratings. For instance, your intuition regarding the proportion of unhappy customers has proved to be correct. We will organize an internal meeting as soon as possible in order to address the situation.

Please feel free to call for any clarifications. Thank you, Donald.

176. Which department does Donald most probably work for?

Questions 176 through 180 refer to the following email and chart:

Dear Jessica,

To address your questions at the last meeting, we have compiled the survey results of the two previous years in order to compare our 2015 and 2016 marketing models.

Our experts have taken into account our customer satisfaction polls, carried out among 1,000 randomly selected clients. From our Findings, we conclude that the marketing event in late 2015 was extremely successful and resulted in higher customer satisfaction ratings the following year. We, therefore, recommend holding it annually in order to boost both brand recognition and customer retention rate.

Thank you for the information supplied at the meeting; it has brought much insight to our online ratings. For instance, your intuition regarding the proportion of unhappy customers has proved to be correct. We will organize an internal meeting as soon as possible in order to address the situation.

Please feel free to call for any clarifications. Thank you, Donald.

177. Why does Donald say that the event was extremely successful?

Questions 176 through 180 refer to the following email and chart:

Dear Jessica,

To address your questions at the last meeting, we have compiled the survey results of the two previous years in order to compare our 2015 and 2016 marketing models.

Our experts have taken into account our customer satisfaction polls, carried out among 1,000 randomly selected clients. From our Findings, we conclude that the marketing event in late 2015 was extremely successful and resulted in higher customer satisfaction ratings the following year. We, therefore, recommend holding it annually in order to boost both brand recognition and customer retention rate.

Thank you for the information supplied at the meeting; it has brought much insight to our online ratings. For instance, your intuition regarding the proportion of unhappy customers has proved to be correct. We will organize an internal meeting as soon as possible in order to address the situation.

Please feel free to call for any clarifications. Thank you, Donald.

178. What might have been Jessica’s guess during the meeting?

Questions 176 through 180 refer to the following email and chart:

Dear Jessica,

To address your questions at the last meeting, we have compiled the survey results of the two previous years in order to compare our 2015 and 2016 marketing models.

Our experts have taken into account our customer satisfaction polls, carried out among 1,000 randomly selected clients. From our Findings, we conclude that the marketing event in late 2015 was extremely successful and resulted in higher customer satisfaction ratings the following year. We, therefore, recommend holding it annually in order to boost both brand recognition and customer retention rate.

Thank you for the information supplied at the meeting; it has brought much insight to our online ratings. For instance, your intuition regarding the proportion of unhappy customers has proved to be correct. We will organize an internal meeting as soon as possible in order to address the situation.

Please feel free to call for any clarifications. Thank you, Donald.

179. Which of the following client categories has been stable between 2015 and 2016?

Questions 176 through 180 refer to the following email and chart:

Dear Jessica,

To address your questions at the last meeting, we have compiled the survey results of the two previous years in order to compare our 2015 and 2016 marketing models.

Our experts have taken into account our customer satisfaction polls, carried out among 1,000 randomly selected clients. From our Findings, we conclude that the marketing event in late 2015 was extremely successful and resulted in higher customer satisfaction ratings the following year. We, therefore, recommend holding it annually in order to boost both brand recognition and customer retention rate.

Thank you for the information supplied at the meeting; it has brought much insight to our online ratings. For instance, your intuition regarding the proportion of unhappy customers has proved to be correct. We will organize an internal meeting as soon as possible in order to address the situation.

Please feel free to call for any clarifications. Thank you, Donald.

180. What will most probably be Donald’s next action?

Questions 181 through 185 refer to the following emails:

181. What does Mr. Grady request in his email?

Questions 181 through 185 refer to the following emails:

182. What justification does Mr. Aguillar provide for three deliveries instead of one?

Questions 181 through 185 refer to the following emails:

183. What kind of changes have recently taken place at Mr. Grady’s and Mr. Aguillar’s companies?

Questions 181 through 185 refer to the following emails:

184. What will Mr. Grady’s company not be paying for?

Questions 181 through 185 refer to the following emails:

185. What does Mr. Aguillar say about the situation with the cleaning products?

Questions 186 through 190 refer to the following email and its attachments:

186. How many counselors will there be at the camp?

Questions 186 through 190 refer to the following email and its attachments:

187. What is an example of an item that Candice will not need to bring to the camp

Questions 186 through 190 refer to the following email and its attachments:

188. Which of the following activities is most probably nocturnal?

Questions 186 through 190 refer to the following email and its attachments:

189. What will happen on June 2nd?

Questions 186 through 190 refer to the following email and its attachments:

190. On which date will the camp counselors be paid?

Questions 191 through 195 refer to the following emails and list:

191. What has triggered Mr. Schlossberg’s email?

Questions 191 through 195 refer to the following emails and list:

192. What is the primary purpose of Ms. Van der Merwe’s trip to Singapore?

Questions 191 through 195 refer to the following emails and list:

193. For how many nights does Ms. Van der Merwe stay in Singapore?

Questions 191 through 195 refer to the following emails and list:

194. Which of the following is true about Ms. Van der Merwe’s expense list?

Questions 191 through 195 refer to the following emails and list:

195. Which of the following items is Ms. Van der Merwe’s second largest expense

Questions 196 through 200 refer to the following online advertisement, review, and
comment:

You are leaving a review for: Offaly County Farmers Market

Date visited: December 9th

Your name*: Mildred Bernstein

Your review:

My husband and Igave Offaly Market a try last week and weren’t sorry about it. Less than one hour by train from Dublin, and we were in the middle of a vibrant welcoming, and generous place. The only regret is that we didn’t find any trout which is, however, specifically mentioned in the market description. We’ve been compensated though, with exquisite dry bacon – apparently, some variety not found anywhere else in Ireland. Highly recommended!

PS. I actually did forget my basket but that turned out to be an advantage: I had a chance to get a nicely decorated local one, for a very reasonable price.

Date posted: December 15th

* Only your first name will be published

196. The website where the advertisement appeared targets primarily which of the following groups?

Questions 196 through 200 refer to the following online advertisement, review, and
comment:

You are leaving a review for: Offaly County Farmers Market

Date visited: December 9th

Your name*: Mildred Bernstein

Your review:

My husband and Igave Offaly Market a try last week and weren’t sorry about it. Less than one hour by train from Dublin, and we were in the middle of a vibrant welcoming, and generous place. The only regret is that we didn’t find any trout which is, however, specifically mentioned in the market description. We’ve been compensated though, with exquisite dry bacon – apparently, some variety not found anywhere else in Ireland. Highly recommended!

PS. I actually did forget my basket but that turned out to be an advantage: I had a chance to get a nicely decorated local one, for a very reasonable price.

Date posted: December 15th

* Only your first name will be published

197. On which day of the week did Mildred Bernstein publish her review?

Questions 196 through 200 refer to the following online advertisement, review, and
comment:

You are leaving a review for: Offaly County Farmers Market

Date visited: December 9th

Your name*: Mildred Bernstein

Your review:

My husband and Igave Offaly Market a try last week and weren’t sorry about it. Less than one hour by train from Dublin, and we were in the middle of a vibrant welcoming, and generous place. The only regret is that we didn’t find any trout which is, however, specifically mentioned in the market description. We’ve been compensated though, with exquisite dry bacon – apparently, some variety not found anywhere else in Ireland. Highly recommended!

PS. I actually did forget my basket but that turned out to be an advantage: I had a chance to get a nicely decorated local one, for a very reasonable price.

Date posted: December 15th

* Only your first name will be published

198. Why couldn’t Mildred Bernstein find trout on the market?

Questions 196 through 200 refer to the following online advertisement, review, and
comment:

You are leaving a review for: Offaly County Farmers Market

Date visited: December 9th

Your name*: Mildred Bernstein

Your review:

My husband and Igave Offaly Market a try last week and weren’t sorry about it. Less than one hour by train from Dublin, and we were in the middle of a vibrant welcoming, and generous place. The only regret is that we didn’t find any trout which is, however, specifically mentioned in the market description. We’ve been compensated though, with exquisite dry bacon – apparently, some variety not found anywhere else in Ireland. Highly recommended!

PS. I actually did forget my basket but that turned out to be an advantage: I had a chance to get a nicely decorated local one, for a very reasonable price.

Date posted: December 15th

* Only your first name will be published

199. The word “reasonable” in the last sentence of Mildred Bernstein’s review is closest in meaning to:

Questions 196 through 200 refer to the following online advertisement, review, and
comment:

You are leaving a review for: Offaly County Farmers Market

Date visited: December 9th

Your name*: Mildred Bernstein

Your review:

My husband and Igave Offaly Market a try last week and weren’t sorry about it. Less than one hour by train from Dublin, and we were in the middle of a vibrant welcoming, and generous place. The only regret is that we didn’t find any trout which is, however, specifically mentioned in the market description. We’ve been compensated though, with exquisite dry bacon – apparently, some variety not found anywhere else in Ireland. Highly recommended!

PS. I actually did forget my basket but that turned out to be an advantage: I had a chance to get a nicely decorated local one, for a very reasonable price.

Date posted: December 15th

* Only your first name will be published

200.Which of the following is probably true about Ciaran O’Healy?