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- Question 1 of 100
1. Question
Questions 101 and 130 refer to the following calendar:
TOEIC
READING
PRACTICE TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts,
and directions are given for each part. You are encouraged to answer as many questions as
possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in your
test book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark (A),
(B), (C), or (D) on your answer sheet.101. Should the customer believe that the proposed color scheme is not ——-, the interior designer can make adjustments.
CorrectIncorrect - Question 2 of 100
2. Question
102. For Friday’s dinner reservation, please ——- the number of seats from eight to ten guests.
CorrectIncorrect - Question 3 of 100
3. Question
103. Mr. Brandt asked for the banner to be hung ——- the exterior wall of the building.
CorrectIncorrect - Question 4 of 100
4. Question
104. In case you have problems with the device in the future, you should retain your newly ——- receipt.
CorrectIncorrect - Question 5 of 100
5. Question
105. If the patient’s nasal problem does not show signs of improvement ——- two days, he should visit the clinic again.
CorrectIncorrect - Question 6 of 100
6. Question
106. Those giving demonstrations at the department store ——- explained the product’s features and benefits.
CorrectIncorrect - Question 7 of 100
7. Question
107. Because its latest exhibit is highly valuable, the Gabe Gallery took more precautions than it ——- did in the past.
CorrectIncorrect - Question 8 of 100
8. Question
108. ——- making structural changes to a house must first apply for a building permit.
CorrectIncorrect - Question 9 of 100
9. Question
109. Employees who attend the workshop on improving communication skills will be given a certificate of ——- by the instructor.
CorrectIncorrect - Question 10 of 100
10. Question
Questions 101 and 130 refer to the following calendar:
110. ——- its distinguished faculty in the science department, the university has state-of-the-art laboratory facilities.
CorrectIncorrect - Question 11 of 100
11. Question
111. The donations received from the fundraiser ——- among the charity’s three locations equally.
CorrectIncorrect - Question 12 of 100
12. Question
112. ——- the building’s age, the ventilation system must be up-to-date with all safety codes.
CorrectIncorrect - Question 13 of 100
13. Question
113. The train delays on the Trenton line were caused by a ——- error at one of the stations.
CorrectIncorrect - Question 14 of 100
14. Question
114. As we expect to receive hundreds of applications for the position, please ——- your résumé to two pages.
CorrectIncorrect - Question 15 of 100
15. Question
115. The lecturer ——- on the country’s struggle for independence when he gives his talk.
CorrectIncorrect - Question 16 of 100
16. Question
116. The welcome activity is an opportunity to improve communication ——- volunteers before the project begins.
CorrectIncorrect - Question 17 of 100
17. Question
117. The balconies connected to the rooms at the Orwell Hotel provide a ——- view of a private beach.
CorrectIncorrect - Question 18 of 100
18. Question
118. The travel agent’s ——- of the ticket purchase was sent to the customer by e-mail as soon as the payment was made.
CorrectIncorrect - Question 19 of 100
19. Question
119. After examining the vehicle, the mechanic had ——- identified the reason why the engine lost power.
CorrectIncorrect - Question 20 of 100
20. Question
Questions 101 and 130 refer to the following calendar:
120. Because of her hearing disability, Ms. Frasier will be ——- by a sign language expert so she can participate in the meeting.
CorrectIncorrect - Question 21 of 100
21. Question
121. The project development team is partially responsible for the selection and ——- of potential building sites.
CorrectIncorrect - Question 22 of 100
22. Question
122. The easy-to-prepare meal packets come with all the ingredients necessary for an individual dinner ——- boiling water.
CorrectIncorrect - Question 23 of 100
23. Question
123. The education center provides training classes in key skills ——- that the unemployed can find jobs more easily.
CorrectIncorrect - Question 24 of 100
24. Question
124. The terms of the licensing agreement are quite ——- and do not require legal experience to be understood.
CorrectIncorrect - Question 25 of 100
25. Question
125. The informational materials sent to conference attendees ——- the presentation schedule and social events.
CorrectIncorrect - Question 26 of 100
26. Question
126. You may have the merchandise sent directly to your home or pick it up in person at the store, ——- you prefer.
CorrectIncorrect - Question 27 of 100
27. Question
127. ——- occurring substances are used in the vitamin supplement instead of chemicals.
CorrectIncorrect - Question 28 of 100
28. Question
128. The bus driver used a side street rather than the main highway, ——- avoiding rush hour traffic.
CorrectIncorrect - Question 29 of 100
29. Question
129. The crew members ——- the main section of the building by the time the waste removal trucks arrive at 3:30.
CorrectIncorrect - Question 30 of 100
30. Question
130. Should you find any manufacturing ——- in your ultra-high-definition television, contact the place of purchase as soon as possible.
CorrectIncorrect - Question 31 of 100
31. Question
PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.Questions 131 to 134 refer to the following advertisement:
Come visit Wild Water Parks, your summer destination for family and friends of all ages. We have kiddie pools, we have outdoor pools, we have indoor pools, we have waves, and we have 131. water slides, including our Death Fall, the largest slide in the state. We have everything for everyone in 132. group. Don’t forget our delicious snack stands and restaurants. We also have gift shops and playgrounds. 133. You can get tickets by calling 123-5555 or a season’s pass for a 134. of the price. Call now and experience the fun!
Question 131
CorrectIncorrect - Question 32 of 100
32. Question
Come visit Wild Water Parks, your summer destination for family and friends of all ages. We have kiddie pools, we have outdoor pools, we have indoor pools, we have waves, and we have 131. water slides, including our Death Fall, the largest slide in the state. We have everything for everyone in 132. group. Don’t forget our delicious snack stands and restaurants. We also have gift shops and playgrounds. 133. You can get tickets by calling 123-5555 or a season’s pass for a 134. of the price. Call now and experience the fun!
Question 132
CorrectIncorrect - Question 33 of 100
33. Question
Come visit Wild Water Parks, your summer destination for family and friends of all ages. We have kiddie pools, we have outdoor pools, we have indoor pools, we have waves, and we have 131. water slides, including our Death Fall, the largest slide in the state. We have everything for everyone in 132. group. Don’t forget our delicious snack stands and restaurants. We also have gift shops and playgrounds. 133. You can get tickets by calling 123-5555 or a season’s pass for a 134. of the price. Call now and experience the fun!
Question 133
CorrectIncorrect - Question 34 of 100
34. Question
Come visit Wild Water Parks, your summer destination for family and friends of all ages. We have kiddie pools, we have outdoor pools, we have indoor pools, we have waves, and we have 131. water slides, including our Death Fall, the largest slide in the state. We have everything for everyone in 132. group. Don’t forget our delicious snack stands and restaurants. We also have gift shops and playgrounds. 133. You can get tickets by calling 123-5555 or a season’s pass for a 134. of the price. Call now and experience the fun!
Question 134
CorrectIncorrect - Question 35 of 100
35. Question
Questions 135 to 138 refer to the following e-mail:
Date: June 21
To: Mike Harris
From: Rhonda Cross
Subject: RE: Landscaping and MaintenanceThank you for your 135. about our services. Arbor Care is a green lawn care and landscaping business. We only use environmentally friendly techniques and products when caring for the grounds of any business. We’ve been working in the Portland area for 136. 20 years. Currently, we are serving more than 150 businesses in the downtown area.
As to your specific request, yes, we can easily remove dead trees and replace them with something that fits the 137. landscaping. To give you an exact quote, we would need to stop by and access the situation in person. To have one of our garden technicians stop by, please call us at (713) 678-9916. 138.Question 135
CorrectIncorrect - Question 36 of 100
36. Question
Date: June 21
To: Mike Harris
From: Rhonda Cross
Subject: RE: Landscaping and Maintenance
Thank you for your 135. about our services. Arbor Care is a green lawn care and landscaping business. We only use environmentally friendly techniques and products when caring for the grounds of any business. We’ve been working in the Portland area for 136. 20 years. Currently, we are serving more than 150 businesses in the downtown area.
As to your specific request, yes, we can easily remove dead trees and replace them with something that fits the 137. landscaping. To give you an exact quote, we would need to stop by and access the situation in person. To have one of our garden technicians stop by, please call us at (713) 678-9916. 138.Question 136
CorrectIncorrect - Question 37 of 100
37. Question
Date: June 21
To: Mike Harris
From: Rhonda Cross
Subject: RE: Landscaping and Maintenance
Thank you for your 135. about our services. Arbor Care is a green lawn care and landscaping business. We only use environmentally friendly techniques and products when caring for the grounds of any business. We’ve been working in the Portland area for 136. 20 years. Currently, we are serving more than 150 businesses in the downtown area.
As to your specific request, yes, we can easily remove dead trees and replace them with something that fits the 137. landscaping. To give you an exact quote, we would need to stop by and access the situation in person. To have one of our garden technicians stop by, please call us at (713) 678-9916. 138.Question 137
CorrectIncorrect - Question 38 of 100
38. Question
Date: June 21
To: Mike Harris
From: Rhonda Cross
Subject: RE: Landscaping and Maintenance
Thank you for your 135. about our services. Arbor Care is a green lawn care and landscaping business. We only use environmentally friendly techniques and products when caring for the grounds of any business. We’ve been working in the Portland area for 136. 20 years. Currently, we are serving more than 150 businesses in the downtown area.
As to your specific request, yes, we can easily remove dead trees and replace them with something that fits the 137. landscaping. To give you an exact quote, we would need to stop by and access the situation in person. To have one of our garden technicians stop by, please call us at (713) 678-9916. 138.Question 138
CorrectIncorrect - Question 39 of 100
39. Question
Questions 139 to 142 refer to the following notice:
Outbound Sales Lead Specialist/Telemarketer
Location: Atlanta, GA
Job Code: 3766
# of openings: 4The Sales Lead Specialist will place outbound calls to 139. customers seeking to purchase various services such as insurance, tax help, financial help, telecommunications, or transportation. They will also call on leads from our existing customer base. Cold calls are required.
You will work directly with customers via the telephone and e-mail to describe products and services in order to persuade potential and current customers to purchase new products and services. The job will also require you to educate customers on product and service offerings. 140. There is also a minimum requirement for monthly sales that is set at $7,500 in net revenue. 141., the job calls for all employees to continually be taking product education course that will help you better serve our customers. To be eligible for the position, you must have one or more years in telesales, strong customer service skills, and superior closing skills.
If you feel you 142. these requirements and are looking for a lucrative exciting experience, please click below.
Question 139
CorrectIncorrect - Question 40 of 100
40. Question
Outbound Sales Lead Specialist/Telemarketer
Location: Atlanta, GA
Job Code: 3766
# of openings: 4The Sales Lead Specialist will place outbound calls to 139. customers seeking to purchase various services such as insurance, tax help, financial help, telecommunications, or transportation. They will also call on leads from our existing customer base. Cold calls are required.
You will work directly with customers via the telephone and e-mail to describe products and services in order to persuade potential and current customers to purchase new products and services. The job will also require you to educate customers on product and service offerings. 140. There is also a minimum requirement for monthly sales that is set at $7,500 in net revenue. 141., the job calls for all employees to continually be taking product education course that will help you better serve our customers. To be eligible for the position, you must have one or more years in telesales, strong customer service skills, and superior closing skills.
If you feel you 142. these requirements and are looking for a lucrative exciting experience, please click below.
Question 140
CorrectIncorrect - Question 41 of 100
41. Question
Outbound Sales Lead Specialist/Telemarketer
Location: Atlanta, GA
Job Code: 3766
# of openings: 4The Sales Lead Specialist will place outbound calls to 139. customers seeking to purchase various services such as insurance, tax help, financial help, telecommunications, or transportation. They will also call on leads from our existing customer base. Cold calls are required.
You will work directly with customers via the telephone and e-mail to describe products and services in order to persuade potential and current customers to purchase new products and services. The job will also require you to educate customers on product and service offerings. 140. There is also a minimum requirement for monthly sales that is set at $7,500 in net revenue. 141., the job calls for all employees to continually be taking product education course that will help you better serve our customers. To be eligible for the position, you must have one or more years in telesales, strong customer service skills, and superior closing skills.
If you feel you 142. these requirements and are looking for a lucrative exciting experience, please click below.
Question 141
CorrectIncorrect - Question 42 of 100
42. Question
Outbound Sales Lead Specialist/Telemarketer
Location: Atlanta, GA
Job Code: 3766
# of openings: 4The Sales Lead Specialist will place outbound calls to 139. customers seeking to purchase various services such as insurance, tax help, financial help, telecommunications, or transportation. They will also call on leads from our existing customer base. Cold calls are required.
You will work directly with customers via the telephone and e-mail to describe products and services in order to persuade potential and current customers to purchase new products and services. The job will also require you to educate customers on product and service offerings. 140. There is also a minimum requirement for monthly sales that is set at $7,500 in net revenue. 141., the job calls for all employees to continually be taking product education course that will help you better serve our customers. To be eligible for the position, you must have one or more years in telesales, strong customer service skills, and superior closing skills.
If you feel you 142. these requirements and are looking for a lucrative exciting experience, please click below.
Question 142
CorrectIncorrect - Question 43 of 100
43. Question
Questions 143 to 146 refer to the following e-mail:
From: James Jones, Executive Manager
To: Sales Agents
Date: July 15
Subject: Policy ChangeDear Sales Agents,
There has been a recent change to our reimbursement policy. In the past, you simply had to pay out of pocket first then provide your receipts after renting vehicles, taking business trips, or 143. other business expenses. 144., now you will be required to fill out an application which will need to be approved by the accounting department first. 145. If you spend beyond the amount given in the card, you will have to pay out of your own pocket and will not be reimbursed for that.
Please read the attachment to get further details on what expenses can and cannot be 146. by the companyQuestion 143
CorrectIncorrect - Question 44 of 100
44. Question
From: James Jones, Executive Manager
To: Sales Agents
Date: July 15
Subject: Policy ChangeDear Sales Agents,
There has been a recent change to our reimbursement policy. In the past, you simply had to pay out of pocket first then provide your receipts after renting vehicles, taking business trips, or 143. other business expenses. 144., now you will be required to fill out an application which will need to be approved by the accounting department first. 145. If you spend beyond the amount given in the card, you will have to pay out of your own pocket and will not be reimbursed for that.
Please read the attachment to get further details on what expenses can and cannot be 146. by the companyQuestion 144
CorrectIncorrect - Question 45 of 100
45. Question
From: James Jones, Executive Manager
To: Sales Agents
Date: July 15
Subject: Policy ChangeDear Sales Agents,
There has been a recent change to our reimbursement policy. In the past, you simply had to pay out of pocket first then provide your receipts after renting vehicles, taking business trips, or 143. other business expenses. 144., now you will be required to fill out an application which will need to be approved by the accounting department first. 145. If you spend beyond the amount given in the card, you will have to pay out of your own pocket and will not be reimbursed for that.
Please read the attachment to get further details on what expenses can and cannot be 146. by the companyQuestion 145
CorrectIncorrect - Question 46 of 100
46. Question
From: James Jones, Executive Manager
To: Sales Agents
Date: July 15
Subject: Policy ChangeDear Sales Agents,
There has been a recent change to our reimbursement policy. In the past, you simply had to pay out of pocket first then provide your receipts after renting vehicles, taking business trips, or 143. other business expenses. 144., now you will be required to fill out an application which will need to be approved by the accounting department first. 145. If you spend beyond the amount given in the card, you will have to pay out of your own pocket and will not be reimbursed for that.
Please read the attachment to get further details on what expenses can and cannot be 146. by the companyQuestion 146
CorrectIncorrect - Question 47 of 100
47. Question
PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.Questions 147 and 148 refer to the following calendar:
Time Monday Tuesday Wednesday Thursday Friday 9:00 A.M.- 11:00 A.M. Yoga Level 1: Room 4 (Inserir Info) Fitness Training: Room 1 Kickboxing Level 1: Room 3 11:00 A.M.- 2:00 P.M. Weight Training: Room 2 Yoga Level 2: Room 4 2:00 P.M.- 4:00 P.M. Cycling: Room 1 Kickboxing Level 2: Room 3 Nutrition Advice: Room 5 (book a personal appointment at reception) 4:00 P.M.- 6:00 P.M. Yoga Level 3: Room 4 Fitness Training: Room 1 Marathon Training: Room 2 147. Where most likely would this calendar be seen?
CorrectIncorrect - Question 48 of 100
48. Question
Time Monday Tuesday Wednesday Thursday Friday 9:00 A.M.- 11:00 A.M. Yoga Level 1: Room 4 (Inserir Info) Fitness Training: Room 1 Kickboxing Level 1: Room 3 11:00 A.M.- 2:00 P.M. Weight Training: Room 2 Yoga Level 2: Room 4 2:00 P.M.- 4:00 P.M. Cycling: Room 1 Kickboxing Level 2: Room 3 Nutrition Advice: Room 5 (book a personal appointment at reception) 4:00 P.M.- 6:00 P.M. Yoga Level 3: Room 4 Fitness Training: Room 1 Marathon Training: Room 2 148. Which activities take place in the same room?
CorrectIncorrect - Question 49 of 100
49. Question
Questions 149 and 150 refer to the following text message chain:
WANDA KNIGHT (9:04) – I just sent you the itinerary for your trip to Chicago on Friday.
TED GALEZNIC (9:05) – Perfect. Thanks!
WANDA KNIGHT (9:05) – Mike Ross wants you to add a meeting with Diamond Publishing while you’re up there.
TED GALEZNIC (9:10) – No problem.
WANDA KNIGHT (9:11) – Okay. I can reach out to them. If you’re too busy, that is.
TED GALEZNIC (9:13) – It won’t be a problem. I’m supposed to have a drink with Javier Sanchez from Diamond Sat. night.
WANDA KNIGHT (9:13) – Nice.
TED GALEZNIC (9:20) – When the guy is married to your sister, you’re bound to see him.
WANDA KNIGHT (9:21) – Ah, that’s right.149. What is suggested about Mr. Sanchez?
CorrectIncorrect - Question 50 of 100
50. Question
WANDA KNIGHT (9:04) – I just sent you the itinerary for your trip to Chicago on Friday.
TED GALEZNIC (9:05) – Perfect. Thanks!
WANDA KNIGHT (9:05) – Mike Ross wants you to add a meeting with Diamond Publishing while you’re up there.
TED GALEZNIC (9:10) – No problem.
WANDA KNIGHT (9:11) – Okay. I can reach out to them. If you’re too busy, that is.
TED GALEZNIC (9:13) – It won’t be a problem. I’m supposed to have a drink with Javier Sanchez from Diamond Sat. night.
WANDA KNIGHT (9:13) – Nice.
TED GALEZNIC (9:20) – When the guy is married to your sister, you’re bound to see him.
WANDA KNIGHT (9:21) – Ah, that’s right.150. At 9:11, what does Ms. Knight mean when she writes, “I can reach out to them”?
CorrectIncorrect - Question 51 of 100
51. Question
Questions 151 – 152 refer to the following e-mail:
To: Accounting Department <designers@ptcdesign.com>
From: Robert Brown <robertbrown@ptcdesign.com>
Date: Monday, March 29, 2022
Subject: Upcoming MeetingHello everyone,
Our client from Japan, Mr. Sato, will be arriving the day after tomorrow to discuss an upcoming merger of our two companies. I ask that our accounting department work together to produce a financial statement for the first quarter in preparation for this meeting. Anyone who needs further data in order to complete this document should e-mail me without hesitation. Please finish this task by Tuesday afternoon. This document needs to detail all of our company’s financial activities, including all of our assets and investments.
Thanks,
Robert Brown, CEO
PTC Design151.When is Mr. Sato scheduled to arrive at Mr. Brown’s company?
CorrectIncorrect - Question 52 of 100
52. Question
To: Accounting Department <designers@ptcdesign.com>
From: Robert Brown <robertbrown@ptcdesign.com>
Date: Monday, March 29, 2022
Subject: Upcoming MeetingHello everyone,
Our client from Japan, Mr. Sato, will be arriving the day after tomorrow to discuss an upcoming merger of our two companies. I ask that our accounting department work together to produce a financial statement for the first quarter in preparation for this meeting. Anyone who needs further data in order to complete this document should e-mail me without hesitation. Please finish this task by Tuesday afternoon. This document needs to detail all of our company’s financial activities, including all of our assets and investments.
Thanks,
Robert Brown, CEO
PTC Design152.Who most likely will contact Mr. Brown?
CorrectIncorrect - Question 53 of 100
53. Question
Questions 153 – 154 refer to the following invitation:
American Architects Society Annual Awards
You are cordially invited to attend this year’s event, to be held at the Merriton Hotel in Houston, Texas, on Friday, July 24. As a member, you may bring up to two guests.
7:00 P.M. Reception
7:30 P.M. Welcome speech and introduction by Barry Humphreys, President of the American Architects Society
7:45 P.M. Dinner – Vegetarian options available — please specify when confirming attendance
9:00 P.M. Awards ceremony—Best Design, Best Newcomer, Best Residential Building, Best Public Building —Presented by comedian Alex Dashwood
10:30 P.M. A special live performance from award-winning band The Pop Tones
RSVP to Event Coordinator Janice Harton at janice.harton@amarchsoc.net no later than April 21.
153.Who most likely are the invitation recipients?
CorrectIncorrect - Question 54 of 100
54. Question
American Architects Society Annual Awards
You are cordially invited to attend this year’s event, to be held at the Merriton Hotel in Houston, Texas, on Friday, July 24. As a member, you may bring up to two guests.
7:00 P.M. Reception
7:30 P.M. Welcome speech and introduction by Barry Humphreys, President of the American Architects Society
7:45 P.M. Dinner – Vegetarian options available — please specify when confirming attendance
9:00 P.M. Awards ceremony—Best Design, Best Newcomer, Best Residential Building, Best Public Building —Presented by comedian Alex Dashwood
10:30 P.M. A special live performance from award-winning band The Pop Tones
RSVP to Event Coordinator Janice Harton at janice.harton@amarchsoc.net no later than April 21.
154.How can attendance be confirmed?
CorrectIncorrect - Question 55 of 100
55. Question
Questions 155 and 157 refer to the following article:
Northshore Financial News
June 29-A local mainstay at Northshore City may soon go national. – [1] – The Northshore Creamery first opened its doors in 1951 by owner Bill Bradley and has become an iconic landmark of the city with its huge rotating ice cream cone on the roof of the shop. Over the years it has remained a local favorite hangout for the residents of the city and soon captured the eyes of tourists driving through. – [2] – Bill Jr. took over the business and expanded the shop to keep up with the demand of locals and tourists. Northshore Creamery was even selected as a top-ten shop to visit by Travel & Tour Magazine.
In 1988, Northshore Creamery was featured in the hit Hollywood movie Future Then and Now, which made it the top ice cream shop to visit by out-of-towners and tourists. – [3] – Efforts were made by various corporations to buy the business from the Bradley family, but Bill Jr. and his son William insisted on keeping the business within the family, which pleased the residents of Northshore. – [4] – “Were keeping things small in scale and we’re slowly expanding,” explained William. “In order to keep the quality of our ice cream fresh and just the way my grandfather created his recipes, we don’t want to take any short cuts, which is why we need time.”
155. What is the purpose of the article?
CorrectIncorrect - Question 56 of 100
56. Question
Northshore Financial News
June 29-A local mainstay at Northshore City may soon go national. – [1] – The Northshore Creamery first opened its doors in 1951 by owner Bill Bradley and has become an iconic landmark of the city with its huge rotating ice cream cone on the roof of the shop. Over the years it has remained a local favorite hangout for the residents of the city and soon captured the eyes of tourists driving through. – [2] – Bill Jr. took over the business and expanded the shop to keep up with the demand of locals and tourists. Northshore Creamery was even selected as a top-ten shop to visit by Travel & Tour Magazine.
In 1988, Northshore Creamery was featured in the hit Hollywood movie Future Then and Now, which made it the top ice cream shop to visit by out-of-towners and tourists. – [3] – Efforts were made by various corporations to buy the business from the Bradley family, but Bill Jr. and his son William insisted on keeping the business within the family, which pleased the residents of Northshore. – [4] – “Were keeping things small in scale and we’re slowly expanding,” explained William. “In order to keep the quality of our ice cream fresh and just the way my grandfather created his recipes, we don’t want to take any short cuts, which is why we need time.”
156. What is indicated about Northshore Creamery?
CorrectIncorrect - Question 57 of 100
57. Question
Northshore Financial News
June 29-A local mainstay at Northshore City may soon go national. – [1] – The Northshore Creamery first opened its doors in 1951 by owner Bill Bradley and has become an iconic landmark of the city with its huge rotating ice cream cone on the roof of the shop. Over the years it has remained a local favorite hangout for the residents of the city and soon captured the eyes of tourists driving through. – [2] – Bill Jr. took over the business and expanded the shop to keep up with the demand of locals and tourists. Northshore Creamery was even selected as a top-ten shop to visit by Travel & Tour Magazine.
In 1988, Northshore Creamery was featured in the hit Hollywood movie Future Then and Now, which made it the top ice cream shop to visit by out-of-towners and tourists. – [3] – Efforts were made by various corporations to buy the business from the Bradley family, but Bill Jr. and his son William insisted on keeping the business within the family, which pleased the residents of Northshore. – [4] – “Were keeping things small in scale and we’re slowly expanding,” explained William. “In order to keep the quality of our ice cream fresh and just the way my grandfather created his recipes, we don’t want to take any short cuts, which is why we need time.”
157. In which of the positions marked [1], [2], [3] and [4] does the following sentence belong? “Now, the family is ready to open two new franchises in neighboring cities and, within 5 years, plan to open 6 new shops around the country.”
CorrectIncorrect - Question 58 of 100
58. Question
Questions 158 – 160 refer to the following announcement:
Announcement from Acreton City Council
April 3
Acreton City Council will be creating a new task force charged with reducing unnecessary spending over the next fiscal year. The team of twelve people will be comprised of local business leaders, union representatives, civil servants, and financial consultants. Group members are due to be selected by the end of this month and will begin work almost immediately the following month planning ways to reduce annual local government costs by 10% over the next year by eliminating waste.
Applications for a position are being accepted at this time. Please contact the city council at admin@acretoncc.gov for any information about getting yourself or your organization involved in the project.
158.What is the announcement mainly about?
CorrectIncorrect - Question 59 of 100
59. Question
Announcement from Acreton City Council
April 3
Acreton City Council will be creating a new task force charged with reducing unnecessary spending over the next fiscal year. The team of twelve people will be comprised of local business leaders, union representatives, civil servants, and financial consultants. Group members are due to be selected by the end of this month and will begin work almost immediately the following month planning ways to reduce annual local government costs by 10% over the next year by eliminating waste.
Applications for a position are being accepted at this time. Please contact the city council at admin@acretoncc.gov for any information about getting yourself or your organization involved in the project.
159.When is the group due to begin work?
CorrectIncorrect - Question 60 of 100
60. Question
Announcement from Acreton City Council
April 3
Acreton City Council will be creating a new task force charged with reducing unnecessary spending over the next fiscal year. The team of twelve people will be comprised of local business leaders, union representatives, civil servants, and financial consultants. Group members are due to be selected by the end of this month and will begin work almost immediately the following month planning ways to reduce annual local government costs by 10% over the next year by eliminating waste.
Applications for a position are being accepted at this time. Please contact the city council at admin@acretoncc.gov for any information about getting yourself or your organization involved in the project.
160.What should interested parties do to get involved?
CorrectIncorrect - Question 61 of 100
61. Question
Questions 161 – 164 refer to the following online chat discussion:
Janet Logan [2:15] – I just got off the phone and Mr. King informed me that he wanted his order a couple of weeks earlier than originally planned. Do you think this may be possible?
Margaret Lee [2:16] – There’s no problem on our end. We have all the fabrics ready and cut into their appropriate shapes and sizes. They are ready for the sewing machines.
Jason Brown [2:17] – My team is currently working on the orders from Mr. Bartelli. We have over 1000 units to sew and another order from Carla Bean after that.
Janet Logan [2:18] – Mr. Bartelli doesn’t need his order until the end of the month and Ms. Bean’s orders can wait until next week. I can authorize your team to begin this order first.
Jason Brown [2:19] – What is being made and how many units are needed?
Janet Logan [2:20] – Long-sleeved men’s dress shirts. We need 100 units in small, 300 in medium, 300 in large, and 100 in extralarge.
Jason Brown [2:21] – OK then, I think we can finish those in two days.
Peter William [2:22] – We can get buttons on all 800 units within 2-4 hours.
Janet Logan [2:23] – Thank you so much. I appreciate your help. I’m glad that we can accommodate one of our best clients this way.
161.At 2:16, what does Margaret Lee mean when she writes “There’s no problem on our end”?
CorrectIncorrect - Question 62 of 100
62. Question
Janet Logan [2:15] – I just got off the phone and Mr. King informed me that he wanted his order a couple of weeks earlier than originally planned. Do you think this may be possible?
Margaret Lee [2:16] – There’s no problem on our end. We have all the fabrics ready and cut into their appropriate shapes and sizes. They are ready for the sewing machines.
Jason Brown [2:17] – My team is currently working on the orders from Mr. Bartelli. We have over 1000 units to sew and another order from Carla Bean after that.
Janet Logan [2:18] – Mr. Bartelli doesn’t need his order until the end of the month and Ms. Bean’s orders can wait until next week. I can authorize your team to begin this order first.
Jason Brown [2:19] – What is being made and how many units are needed?
Janet Logan [2:20] – Long-sleeved men’s dress shirts. We need 100 units in small, 300 in medium, 300 in large, and 100 in extralarge.
Jason Brown [2:21] – OK then, I think we can finish those in two days.
Peter William [2:22] – We can get buttons on all 800 units within 2-4 hours.
Janet Logan [2:23] – Thank you so much. I appreciate your help. I’m glad that we can accommodate one of our best clients this way.
162.For what type of company does Janet Logan work?
CorrectIncorrect - Question 63 of 100
63. Question
Janet Logan [2:15] – I just got off the phone and Mr. King informed me that he wanted his order a couple of weeks earlier than originally planned. Do you think this may be possible?
Margaret Lee [2:16] – There’s no problem on our end. We have all the fabrics ready and cut into their appropriate shapes and sizes. They are ready for the sewing machines.
Jason Brown [2:17] – My team is currently working on the orders from Mr. Bartelli. We have over 1000 units to sew and another order from Carla Bean after that.
Janet Logan [2:18] – Mr. Bartelli doesn’t need his order until the end of the month and Ms. Bean’s orders can wait until next week. I can authorize your team to begin this order first.
Jason Brown [2:19] – What is being made and how many units are needed?
Janet Logan [2:20] – Long-sleeved men’s dress shirts. We need 100 units in small, 300 in medium, 300 in large, and 100 in extralarge.
Jason Brown [2:21] – OK then, I think we can finish those in two days.
Peter William [2:22] – We can get buttons on all 800 units within 2-4 hours.
Janet Logan [2:23] – Thank you so much. I appreciate your help. I’m glad that we can accommodate one of our best clients this way.
163. According to the discussion, which department needs the most time?
CorrectIncorrect - Question 64 of 100
64. Question
Janet Logan [2:15] – I just got off the phone and Mr. King informed me that he wanted his order a couple of weeks earlier than originally planned. Do you think this may be possible?
Margaret Lee [2:16] – There’s no problem on our end. We have all the fabrics ready and cut into their appropriate shapes and sizes. They are ready for the sewing machines.
Jason Brown [2:17] – My team is currently working on the orders from Mr. Bartelli. We have over 1000 units to sew and another order from Carla Bean after that.
Janet Logan [2:18] – Mr. Bartelli doesn’t need his order until the end of the month and Ms. Bean’s orders can wait until next week. I can authorize your team to begin this order first.
Jason Brown [2:19] – What is being made and how many units are needed?
Janet Logan [2:20] – Long-sleeved men’s dress shirts. We need 100 units in small, 300 in medium, 300 in large, and 100 in extralarge.
Jason Brown [2:21] – OK then, I think we can finish those in two days.
Peter William [2:22] – We can get buttons on all 800 units within 2-4 hours.
Janet Logan [2:23] – Thank you so much. I appreciate your help. I’m glad that we can accommodate one of our best clients this way.
164. What will Janet Logan most likely tell Mr. King?
CorrectIncorrect - Question 65 of 100
65. Question
Questions 165 – 167 refer to the following memo:
Unsworthy Manufacturing
Date: Wednesday, October 17
Subject: Recycling
In response to pressure from local environmental groups, as of November 1 we will be separating all of our industrial waste for recycling. Collections will be made twice weekly on Tuesdays and Fridays from the regional recycling center, which will be supplying colored receptacles for different kinds of waste. All oils should be placed in the green container. All metals and glass belong in the red one. All paper waste should go into the blue one. Plastics will be collected for recycling as normal.
As this new policy also carries a financial benefit to the company, managers in all manufacturing bays are responsible for ensuring that the new protocols for waste disposal are followed, and failure to comply with the policy could result in disciplinary action.
Further information about our updated environmental practices will shortly be available on the website. Training sessions for managers will be held on Monday, October 22, but please contact me if you have any further questions in the meantime.
Regards,
Davis Jeeland
Operations Director, Unsworthy Manufacturing
165.What is the reason for the change?
CorrectIncorrect - Question 66 of 100
66. Question
Unsworthy Manufacturing
Date: Wednesday, October 17
Subject: Recycling
In response to pressure from local environmental groups, as of November 1 we will be separating all of our industrial waste for recycling. Collections will be made twice weekly on Tuesdays and Fridays from the regional recycling center, which will be supplying colored receptacles for different kinds of waste. All oils should be placed in the green container. All metals and glass belong in the red one. All paper waste should go into the blue one. Plastics will be collected for recycling as normal.
As this new policy also carries a financial benefit to the company, managers in all manufacturing bays are responsible for ensuring that the new protocols for waste disposal are followed, and failure to comply with the policy could result in disciplinary action.
Further information about our updated environmental practices will shortly be available on the website. Training sessions for managers will be held on Monday, October 22, but please contact me if you have any further questions in the meantime.
Regards,
Davis Jeeland
Operations Director, Unsworthy Manufacturing
166.What can be inferred about Unsworthy Manufacturing?
CorrectIncorrect - Question 67 of 100
67. Question
Unsworthy Manufacturing
Date: Wednesday, October 17
Subject: Recycling
In response to pressure from local environmental groups, as of November 1 we will be separating all of our industrial waste for recycling. Collections will be made twice weekly on Tuesdays and Fridays from the regional recycling center, which will be supplying colored receptacles for different kinds of waste. All oils should be placed in the green container. All metals and glass belong in the red one. All paper waste should go into the blue one. Plastics will be collected for recycling as normal.
As this new policy also carries a financial benefit to the company, managers in all manufacturing bays are responsible for ensuring that the new protocols for waste disposal are followed, and failure to comply with the policy could result in disciplinary action.
Further information about our updated environmental practices will shortly be available on the website. Training sessions for managers will be held on Monday, October 22, but please contact me if you have any further questions in the meantime.
Regards,
Davis Jeeland
Operations Director, Unsworthy Manufacturing
167.What should supervisors do next week?
CorrectIncorrect - Question 68 of 100
68. Question
Questions 168 – 171 refer to the following letter:
Normanville Farmers’ Market
April 9
Dear Normanville Resident,
This year’s first Normanville Farmers’ Market will be open on Saturday, April 14, on Clark Street, between Main Street and Park Street. The farmers’ market will be available between 9:00 A.M. and 5:00 P.M. The mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will be at the venue.
“This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, our prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Association.
Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding parking space in the coming months after the market has opened this Saturday. In the meantime, she advises Normanville residents who will visit the market to use public transportation in order to avoid parking difficulties.
The Normanville Farmers’ Market is different from other grocery stores that supply mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will also help the local economy.
Please come this Saturday and see what the Normanville Farmers’ Market has to offer!
Sincerely,
Normanville Farmers’ Association
168.Why was the letter written?
CorrectIncorrect - Question 69 of 100
69. Question
Normanville Farmers’ Market
April 9
Dear Normanville Resident,
This year’s first Normanville Farmers’ Market will be open on Saturday, April 14, on Clark Street, between Main Street and Park Street. The farmers’ market will be available between 9:00 A.M. and 5:00 P.M. The mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will be at the venue.
“This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, our prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Association.
Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding parking space in the coming months after the market has opened this Saturday. In the meantime, she advises Normanville residents who will visit the market to use public transportation in order to avoid parking difficulties.
The Normanville Farmers’ Market is different from other grocery stores that supply mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will also help the local economy.
Please come this Saturday and see what the Normanville Farmers’ Market has to offer!
Sincerely,
Normanville Farmers’ Association
169.What is indicated about Ms. Hammer?
CorrectIncorrect - Question 70 of 100
70. Question
Normanville Farmers’ Market
April 9
Dear Normanville Resident,
This year’s first Normanville Farmers’ Market will be open on Saturday, April 14, on Clark Street, between Main Street and Park Street. The farmers’ market will be available between 9:00 A.M. and 5:00 P.M. The mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will be at the venue.
“This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, our prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Association.
Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding parking space in the coming months after the market has opened this Saturday. In the meantime, she advises Normanville residents who will visit the market to use public transportation in order to avoid parking difficulties.
The Normanville Farmers’ Market is different from other grocery stores that supply mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will also help the local economy.
Please come this Saturday and see what the Normanville Farmers’ Market has to offer!
Sincerely,
Normanville Farmers’ Association
170.What problem is mentioned?
CorrectIncorrect - Question 71 of 100
71. Question
Normanville Farmers’ Market
April 9
Dear Normanville Resident,
This year’s first Normanville Farmers’ Market will be open on Saturday, April 14, on Clark Street, between Main Street and Park Street. The farmers’ market will be available between 9:00 A.M. and 5:00 P.M. The mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will be at the venue.
“This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, our prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Association.
Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding parking space in the coming months after the market has opened this Saturday. In the meantime, she advises Normanville residents who will visit the market to use public transportation in order to avoid parking difficulties.
The Normanville Farmers’ Market is different from other grocery stores that supply mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will also help the local economy.
Please come this Saturday and see what the Normanville Farmers’ Market has to offer!
Sincerely,
Normanville Farmers’ Association
171.What is NOT mentioned as a benefit of shopping at the venue?
CorrectIncorrect - Question 72 of 100
72. Question
Questions 172 – 175 refer to the following notice:
Lost and Found
Parkway City is bracing for another holiday season and urging its citizens and tourists to keep track of their belongings. – [1] – Every year, more than 2000 items show up at the city lost and found located at Parkway City Hall. “But we get even more lost items during the holiday season,” explained Jean King, the managing director of the lost and found. “From around November 25 to January 2, we get a 25% increase in the number of items that are brought to us.”
– [2] – Everything from keys, sunglasses, umbrellas, and jewelry to electronic devices, luggage, and shopping bags full of newly purchased items have been brought to the center over the years. “The strangest item we got was a suitcase full of period piece costumes,” says Jean. “The intern working for a film at the time was happy to get it back.”
– [3] – If the items are not claimed within 90 days, they are auctioned off at a public event to raise money for the community center. – [4] –
172.What is the purpose of the article?
CorrectIncorrect - Question 73 of 100
73. Question
Lost and Found
Parkway City is bracing for another holiday season and urging its citizens and tourists to keep track of their belongings. – [1] – Every year, more than 2000 items show up at the city lost and found located at Parkway City Hall. “But we get even more lost items during the holiday season,” explained Jean King, the managing director of the lost and found. “From around November 25 to January 2, we get a 25% increase in the number of items that are brought to us.”
– [2] – Everything from keys, sunglasses, umbrellas, and jewelry to electronic devices, luggage, and shopping bags full of newly purchased items have been brought to the center over the years. “The strangest item we got was a suitcase full of period piece costumes,” says Jean. “The intern working for a film at the time was happy to get it back.”
– [3] – If the items are not claimed within 90 days, they are auctioned off at a public event to raise money for the community center. – [4] –
173.What is suggested about Jean King?
CorrectIncorrect - Question 74 of 100
74. Question
Lost and Found
Parkway City is bracing for another holiday season and urging its citizens and tourists to keep track of their belongings. – [1] – Every year, more than 2000 items show up at the city lost and found located at Parkway City Hall. “But we get even more lost items during the holiday season,” explained Jean King, the managing director of the lost and found. “From around November 25 to January 2, we get a 25% increase in the number of items that are brought to us.”
– [2] – Everything from keys, sunglasses, umbrellas, and jewelry to electronic devices, luggage, and shopping bags full of newly purchased items have been brought to the center over the years. “The strangest item we got was a suitcase full of period piece costumes,” says Jean. “The intern working for a film at the time was happy to get it back.”
– [3] – If the items are not claimed within 90 days, they are auctioned off at a public event to raise money for the community center. – [4] –
174.What is suggested about the lost items?
CorrectIncorrect - Question 75 of 100
75. Question
Lost and Found
Parkway City is bracing for another holiday season and urging its citizens and tourists to keep track of their belongings. – [1] – Every year, more than 2000 items show up at the city lost and found located at Parkway City Hall. “But we get even more lost items during the holiday season,” explained Jean King, the managing director of the lost and found. “From around November 25 to January 2, we get a 25% increase in the number of items that are brought to us.”
– [2] – Everything from keys, sunglasses, umbrellas, and jewelry to electronic devices, luggage, and shopping bags full of newly purchased items have been brought to the center over the years. “The strangest item we got was a suitcase full of period piece costumes,” says Jean. “The intern working for a film at the time was happy to get it back.”
– [3] – If the items are not claimed within 90 days, they are auctioned off at a public event to raise money for the community center. – [4] –
175.In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “Many people do come to claim their missing items, but a vast majority is still left unclaimed.”
CorrectIncorrect - Question 76 of 100
76. Question
Questions 176 and 180 refer to the following article and e-mail.
Tech Life Hires New CEO
New York, April 12 — Amid a crisis of low sales and disappointing performance, the technology company Tech Life has hired Steve Cross as its new chief executive officer. Previously, he was the chief financial officer at the technology investment firm Esta Resources in San Francisco, California. He assumed the position of CEO at the company – based in Dallas, Texas – just this Monday. Stockholders voted unanimously for the appointment, hoping the new CEO will bring renewed vitality and strength to the company. “Mr. Cross has an impressive record as a business leader who makes smart decisions,” commented Lynn Dyer, the director of human resources at Tech Life. “We have faith that he will lead us in a new direction that will help develop new markets and optimize our company operations in general.” Steve Cross graduated from Chester University in Harrisburg, Pennsylvania, with a master’s degree in business administration. He once served as head of the American League of Business Leaders and is a dedicated family man.
To: Steve Cross <scross@techlife.com>
From: Lynn Dyer <ldyer@techlife.com>
Subject : Welcome!
Date: April 15Dear Mr. Cross,
It has been almost two years since we met. I am so glad to be collaborating with you again after we worked in the same department at Esta Resources. I felt we cooperated very well at that time, and I had been hoping to work with you again. You will find that we have very dedicated and hard-working teams here. If there is anything I can do to help you make the transition, please don’t hesitate to ask.
Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit them when they will all be attending a mandatory training session at 3:00 P.M. this afternoon in Room 403.Sincerely,
Lynn Dyer
Director of Human Resources
Tech Life176.What problem is Tech Life facing?
CorrectIncorrect - Question 77 of 100
77. Question
Tech Life Hires New CEO
New York, April 12 — Amid a crisis of low sales and disappointing performance, the technology company Tech Life has hired Steve Cross as its new chief executive officer. Previously, he was the chief financial officer at the technology investment firm Esta Resources in San Francisco, California. He assumed the position of CEO at the company – based in Dallas, Texas – just this Monday. Stockholders voted unanimously for the appointment, hoping the new CEO will bring renewed vitality and strength to the company. “Mr. Cross has an impressive record as a business leader who makes smart decisions,” commented Lynn Dyer, the director of human resources at Tech Life. “We have faith that he will lead us in a new direction that will help develop new markets and optimize our company operations in general.” Steve Cross graduated from Chester University in Harrisburg, Pennsylvania, with a master’s degree in business administration. He once served as head of the American League of Business Leaders and is a dedicated family man.
To: Steve Cross <scross@techlife.com>
From: Lynn Dyer <ldyer@techlife.com>
Subject : Welcome!
Date: April 15Dear Mr. Cross,
It has been almost two years since we met. I am so glad to be collaborating with you again after we worked in the same department at Esta Resources. I felt we cooperated very well at that time, and I had been hoping to work with you again. You will find that we have very dedicated and hard-working teams here. If there is anything I can do to help you make the transition, please don’t hesitate to ask.
Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit them when they will all be attending a mandatory training session at 3:00 P.M. this afternoon in Room 403.Sincerely,
Lynn Dyer
Director of Human Resources
Tech Life177.What is mentioned about the shareholders?
CorrectIncorrect - Question 78 of 100
78. Question
Tech Life Hires New CEO
New York, April 12 — Amid a crisis of low sales and disappointing performance, the technology company Tech Life has hired Steve Cross as its new chief executive officer. Previously, he was the chief financial officer at the technology investment firm Esta Resources in San Francisco, California. He assumed the position of CEO at the company – based in Dallas, Texas – just this Monday. Stockholders voted unanimously for the appointment, hoping the new CEO will bring renewed vitality and strength to the company. “Mr. Cross has an impressive record as a business leader who makes smart decisions,” commented Lynn Dyer, the director of human resources at Tech Life. “We have faith that he will lead us in a new direction that will help develop new markets and optimize our company operations in general.” Steve Cross graduated from Chester University in Harrisburg, Pennsylvania, with a master’s degree in business administration. He once served as head of the American League of Business Leaders and is a dedicated family man.
To: Steve Cross <scross@techlife.com>
From: Lynn Dyer <ldyer@techlife.com>
Subject : Welcome!
Date: April 15Dear Mr. Cross,
It has been almost two years since we met. I am so glad to be collaborating with you again after we worked in the same department at Esta Resources. I felt we cooperated very well at that time, and I had been hoping to work with you again. You will find that we have very dedicated and hard-working teams here. If there is anything I can do to help you make the transition, please don’t hesitate to ask.
Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit them when they will all be attending a mandatory training session at 3:00 P.M. this afternoon in Room 403.Sincerely,
Lynn Dyer
Director of Human Resources
Tech Life178.In the article, the word “optimize” in paragraph 2, line 8, is closest in meaning to
CorrectIncorrect - Question 79 of 100
79. Question
Tech Life Hires New CEO
New York, April 12 — Amid a crisis of low sales and disappointing performance, the technology company Tech Life has hired Steve Cross as its new chief executive officer. Previously, he was the chief financial officer at the technology investment firm Esta Resources in San Francisco, California. He assumed the position of CEO at the company – based in Dallas, Texas – just this Monday. Stockholders voted unanimously for the appointment, hoping the new CEO will bring renewed vitality and strength to the company. “Mr. Cross has an impressive record as a business leader who makes smart decisions,” commented Lynn Dyer, the director of human resources at Tech Life. “We have faith that he will lead us in a new direction that will help develop new markets and optimize our company operations in general.” Steve Cross graduated from Chester University in Harrisburg, Pennsylvania, with a master’s degree in business administration. He once served as head of the American League of Business Leaders and is a dedicated family man.
To: Steve Cross <scross@techlife.com>
From: Lynn Dyer <ldyer@techlife.com>
Subject : Welcome!
Date: April 15Dear Mr. Cross,
It has been almost two years since we met. I am so glad to be collaborating with you again after we worked in the same department at Esta Resources. I felt we cooperated very well at that time, and I had been hoping to work with you again. You will find that we have very dedicated and hard-working teams here. If there is anything I can do to help you make the transition, please don’t hesitate to ask.
Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit them when they will all be attending a mandatory training session at 3:00 P.M. this afternoon in Room 403.Sincerely,
Lynn Dyer
Director of Human Resources
Tech Life179.Where did Ms. Dyer work previously?
CorrectIncorrect - Question 80 of 100
80. Question
Tech Life Hires New CEO
New York, April 12 — Amid a crisis of low sales and disappointing performance, the technology company Tech Life has hired Steve Cross as its new chief executive officer. Previously, he was the chief financial officer at the technology investment firm Esta Resources in San Francisco, California. He assumed the position of CEO at the company – based in Dallas, Texas – just this Monday. Stockholders voted unanimously for the appointment, hoping the new CEO will bring renewed vitality and strength to the company. “Mr. Cross has an impressive record as a business leader who makes smart decisions,” commented Lynn Dyer, the director of human resources at Tech Life. “We have faith that he will lead us in a new direction that will help develop new markets and optimize our company operations in general.” Steve Cross graduated from Chester University in Harrisburg, Pennsylvania, with a master’s degree in business administration. He once served as head of the American League of Business Leaders and is a dedicated family man.
To: Steve Cross <scross@techlife.com>
From: Lynn Dyer <ldyer@techlife.com>
Subject : Welcome!
Date: April 15Dear Mr. Cross,
It has been almost two years since we met. I am so glad to be collaborating with you again after we worked in the same department at Esta Resources. I felt we cooperated very well at that time, and I had been hoping to work with you again. You will find that we have very dedicated and hard-working teams here. If there is anything I can do to help you make the transition, please don’t hesitate to ask.
Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit them when they will all be attending a mandatory training session at 3:00 P.M. this afternoon in Room 403.Sincerely,
Lynn Dyer
Director of Human Resources
Tech Life180.What is Mr. Cross asked to do?
CorrectIncorrect - Question 81 of 100
81. Question
Questions 181 and 185 refer to the following agenda and e-mail.
The Association of Future and Culture (AFC)
Quarterly Conference Homer Conference Center, January 10
(2:00 P.M.) Kelly O’Neill, President, AFC; Principal, Mulligan Elementary School Welcoming speech
(2:30 P.M.) Mark Kreskas, CEO, SEM Development Group Enhancing global awareness: leadership and diversity
(3:30 P.M.) Lucy Hoover, Co-owner, Piedmont Adult Education Center Gender and fairness of leadership
(4:30 P.M.) Jon Kimura, Store Manager, Kent Grocery Store The foundations of leadership in the workplace
(5:30 P.M.) Kenneth Schneider, Professor, Brookstone University Ethics and morality in leadership
(6:30 P.M). Question-and-answer session
To: AFC Members
From: Kelly O’Neill
Date: January 11
Attachment: free_talk.jpg
Subject: Quarterly Conference
Dear AFC Members,
This quarterly conference has been another monumental success. I thank all of you for participating and sharing your expertise with others. I hope you can take the skills learned from the conference and apply them in your local offices and workplaces. Additionally, I encourage all of you to consider giving a presentation at the next conference. If you are interested in doing so, contact Amy Garcia at
amygarcia@futureculture.org.
I would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free and open to the public. For more information, please see the attached file.
Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously on our website so that distant members can watch and listen.
Sincerely,
Kelly O’Neill,
President
181.What was the topic of the conference on January 10?
CorrectIncorrect - Question 82 of 100
82. Question
The Association of Future and Culture (AFC)
Quarterly Conference Homer Conference Center, January 10
(2:00 P.M.) Kelly O’Neill, President, AFC; Principal, Mulligan Elementary School Welcoming speech
(2:30 P.M.) Mark Kreskas, CEO, SEM Development Group Enhancing global awareness: leadership and diversity
(3:30 P.M.) Lucy Hoover, Co-owner, Piedmont Adult Education Center Gender and fairness of leadership
(4:30 P.M.) Jon Kimura, Store Manager, Kent Grocery Store The foundations of leadership in the workplace
(5:30 P.M.) Kenneth Schneider, Professor, Brookstone University Ethics and morality in leadership
(6:30 P.M). Question-and-answer session
To: AFC Members
From: Kelly O’Neill
Date: January 11
Attachment: free_talk.jpg
Subject: Quarterly Conference
Dear AFC Members,
This quarterly conference has been another monumental success. I thank all of you for participating and sharing your expertise with others. I hope you can take the skills learned from the conference and apply them in your local offices and workplaces. Additionally, I encourage all of you to consider giving a presentation at the next conference. If you are interested in doing so, contact Amy Garcia at
amygarcia@futureculture.org.
I would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free and open to the public. For more information, please see the attached file.
Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously on our website so that distant members can watch and listen.
Sincerely,
Kelly O’Neill,
President
182.When most likely will inquiries start being made?
CorrectIncorrect - Question 83 of 100
83. Question
The Association of Future and Culture (AFC)
Quarterly Conference Homer Conference Center, January 10
(2:00 P.M.) Kelly O’Neill, President, AFC; Principal, Mulligan Elementary School Welcoming speech
(2:30 P.M.) Mark Kreskas, CEO, SEM Development Group Enhancing global awareness: leadership and diversity
(3:30 P.M.) Lucy Hoover, Co-owner, Piedmont Adult Education Center Gender and fairness of leadership
(4:30 P.M.) Jon Kimura, Store Manager, Kent Grocery Store The foundations of leadership in the workplace
(5:30 P.M.) Kenneth Schneider, Professor, Brookstone University Ethics and morality in leadership
(6:30 P.M). Question-and-answer session
To: AFC Members
From: Kelly O’Neill
Date: January 11
Attachment: free_talk.jpg
Subject: Quarterly Conference
Dear AFC Members,
This quarterly conference has been another monumental success. I thank all of you for participating and sharing your expertise with others. I hope you can take the skills learned from the conference and apply them in your local offices and workplaces. Additionally, I encourage all of you to consider giving a presentation at the next conference. If you are interested in doing so, contact Amy Garcia at
amygarcia@futureculture.org.
I would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free and open to the public. For more information, please see the attached file.
Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously on our website so that distant members can watch and listen.
Sincerely,
Kelly O’Neill,
President
183.Where will a talk be given at no charge?
CorrectIncorrect - Question 84 of 100
84. Question
The Association of Future and Culture (AFC)
Quarterly Conference Homer Conference Center, January 10
(2:00 P.M.) Kelly O’Neill, President, AFC; Principal, Mulligan Elementary School Welcoming speech
(2:30 P.M.) Mark Kreskas, CEO, SEM Development Group Enhancing global awareness: leadership and diversity
(3:30 P.M.) Lucy Hoover, Co-owner, Piedmont Adult Education Center Gender and fairness of leadership
(4:30 P.M.) Jon Kimura, Store Manager, Kent Grocery Store The foundations of leadership in the workplace
(5:30 P.M.) Kenneth Schneider, Professor, Brookstone University Ethics and morality in leadership
(6:30 P.M). Question-and-answer session
To: AFC Members
From: Kelly O’Neill
Date: January 11
Attachment: free_talk.jpg
Subject: Quarterly Conference
Dear AFC Members,
This quarterly conference has been another monumental success. I thank all of you for participating and sharing your expertise with others. I hope you can take the skills learned from the conference and apply them in your local offices and workplaces. Additionally, I encourage all of you to consider giving a presentation at the next conference. If you are interested in doing so, contact Amy Garcia at
amygarcia@futureculture.org.
I would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free and open to the public. For more information, please see the attached file.
Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously on our website so that distant members can watch and listen.
Sincerely,
Kelly O’Neill,
President
184.What does Ms. O’Neill invite AFC members to do?
CorrectIncorrect - Question 85 of 100
85. Question
The Association of Future and Culture (AFC)
Quarterly Conference Homer Conference Center, January 10
(2:00 P.M.) Kelly O’Neill, President, AFC; Principal, Mulligan Elementary School Welcoming speech
(2:30 P.M.) Mark Kreskas, CEO, SEM Development Group Enhancing global awareness: leadership and diversity
(3:30 P.M.) Lucy Hoover, Co-owner, Piedmont Adult Education Center Gender and fairness of leadership
(4:30 P.M.) Jon Kimura, Store Manager, Kent Grocery Store The foundations of leadership in the workplace
(5:30 P.M.) Kenneth Schneider, Professor, Brookstone University Ethics and morality in leadership
(6:30 P.M). Question-and-answer session
To: AFC Members
From: Kelly O’Neill
Date: January 11
Attachment: free_talk.jpg
Subject: Quarterly Conference
Dear AFC Members,
This quarterly conference has been another monumental success. I thank all of you for participating and sharing your expertise with others. I hope you can take the skills learned from the conference and apply them in your local offices and workplaces. Additionally, I encourage all of you to consider giving a presentation at the next conference. If you are interested in doing so, contact Amy Garcia at
amygarcia@futureculture.org.
I would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free and open to the public. For more information, please see the attached file.
Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously on our website so that distant members can watch and listen.
Sincerely,
Kelly O’Neill,
President
185.What is mentioned about the upcoming conference?
CorrectIncorrect - Question 86 of 100
86. Question
Questions 186 and 190 refer to the following webpage and e-mails.
Stark Bank
Overdraft Fee
On the date of June 3, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit of your debit card account. Therefore, you will be charged an overdraft fee of $30.00. This may have resulted from an accumulation of account withdrawals that were in process at the time you withdrew money from the ATM. We regret to have to make this charge whenever a member’s debit card transactions exceed his or her funds.
In the future, this mistake can be avoided by signing up for our Stark Bank mobile banking service. This service only costs $2 a month. Using your smartphone, you can access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and most importantly, pending transactions. To sign up, please e-mail us at
customerservice@starkbank.com
or call us at 904-555-4514.
To: Customer Service <customerservice@starkbank.com>
From: Suzie Summers <ssummers@zippynet.com>
Subject: Overdraft Fee
Date: June 5
I am concerned that someone may have illegally accessed my account and made a withdrawal. I lost my debit card on June 2, and upon noticing the next day, I immediately froze all of my accounts. Considering these unfortunate circumstances, I politely ask that the bank refrain from charging the fee for this unforeseen overdraft.
I would like to sign up for the banking service you recommended. It sounds like a useful service that can help me manage my finances in a more efficient manner.
Thank you for your assistance.
Suzie Summers
To: Suzie Summers <ssummers@zippynet.com>
From: Customer Service <customerservice@starkbank.com>
Subject: Overdraft Review
Date: June 6
Dear Ms. Summers,
I am sorry to hear of your misfortunes. According to our account data, we see that you did contact us and freeze your accounts, though it looks like it was too late to prevent the withdrawal and subsequent overdraft of your account. It is a little bit unusual that the transaction that caused the overdraft was at an ATM machine a day after you say that you lost your card. Have you given your access pin to anybody recently? I would be happy to pass your request for overdraft relief on to our fraud department, but you will need to file a police report and then send us the case number that the investigating officer gives you. Once we receive this number, we can proceed with our review of your case.
Thank you and good day,
Laura Massey,
Customer Service Specialist, Stark Bank
186.What is the purpose of the web page information?
CorrectIncorrect - Question 87 of 100
87. Question
Stark Bank
Overdraft Fee
On the date of June 3, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit of your debit card account. Therefore, you will be charged an overdraft fee of $30.00. This may have resulted from an accumulation of account withdrawals that were in process at the time you withdrew money from the ATM. We regret to have to make this charge whenever a member’s debit card transactions exceed his or her funds.
In the future, this mistake can be avoided by signing up for our Stark Bank mobile banking service. This service only costs $2 a month. Using your smartphone, you can access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and most importantly, pending transactions. To sign up, please e-mail us at
customerservice@starkbank.com
or call us at 904-555-4514.
To: Customer Service <customerservice@starkbank.com>
From: Suzie Summers <ssummers@zippynet.com>
Subject: Overdraft Fee
Date: June 5
I am concerned that someone may have illegally accessed my account and made a withdrawal. I lost my debit card on June 2, and upon noticing the next day, I immediately froze all of my accounts. Considering these unfortunate circumstances, I politely ask that the bank refrain from charging the fee for this unforeseen overdraft.
I would like to sign up for the banking service you recommended. It sounds like a useful service that can help me manage my finances in a more efficient manner.
Thank you for your assistance.
Suzie Summers
To: Suzie Summers <ssummers@zippynet.com>
From: Customer Service <customerservice@starkbank.com>
Subject: Overdraft Review
Date: June 6
Dear Ms. Summers,
I am sorry to hear of your misfortunes. According to our account data, we see that you did contact us and freeze your accounts, though it looks like it was too late to prevent the withdrawal and subsequent overdraft of your account. It is a little bit unusual that the transaction that caused the overdraft was at an ATM machine a day after you say that you lost your card. Have you given your access pin to anybody recently? I would be happy to pass your request for overdraft relief on to our fraud department, but you will need to file a police report and then send us the case number that the investigating officer gives you. Once we receive this number, we can proceed with our review of your case.
Thank you and good day,
Laura Massey,
Customer Service Specialist, Stark Bank
187.What is NOT mentioned as being checked using the mobile banking service?
CorrectIncorrect - Question 88 of 100
88. Question
Question
CorrectIncorrect - Question 89 of 100
89. Question
Stark Bank
Overdraft Fee
On the date of June 3, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit of your debit card account. Therefore, you will be charged an overdraft fee of $30.00. This may have resulted from an accumulation of account withdrawals that were in process at the time you withdrew money from the ATM. We regret to have to make this charge whenever a member’s debit card transactions exceed his or her funds.
In the future, this mistake can be avoided by signing up for our Stark Bank mobile banking service. This service only costs $2 a month. Using your smartphone, you can access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and most importantly, pending transactions. To sign up, please e-mail us at
customerservice@starkbank.com
or call us at 904-555-4514.
To: Customer Service <customerservice@starkbank.com>
From: Suzie Summers <ssummers@zippynet.com>
Subject: Overdraft Fee
Date: June 5
I am concerned that someone may have illegally accessed my account and made a withdrawal. I lost my debit card on June 2, and upon noticing the next day, I immediately froze all of my accounts. Considering these unfortunate circumstances, I politely ask that the bank refrain from charging the fee for this unforeseen overdraft.
I would like to sign up for the banking service you recommended. It sounds like a useful service that can help me manage my finances in a more efficient manner.
Thank you for your assistance.
Suzie Summers
To: Suzie Summers <ssummers@zippynet.com>
From: Customer Service <customerservice@starkbank.com>
Subject: Overdraft Review
Date: June 6
Dear Ms. Summers,
I am sorry to hear of your misfortunes. According to our account data, we see that you did contact us and freeze your accounts, though it looks like it was too late to prevent the withdrawal and subsequent overdraft of your account. It is a little bit unusual that the transaction that caused the overdraft was at an ATM machine a day after you say that you lost your card. Have you given your access pin to anybody recently? I would be happy to pass your request for overdraft relief on to our fraud department, but you will need to file a police report and then send us the case number that the investigating officer gives you. Once we receive this number, we can proceed with our review of your case.
Thank you and good day,
Laura Massey,
Customer Service Specialist, Stark Bank
189.In the customer service’s e-mail to Suzie Summers, what does Laura Massey think is odd about Suzie’s story?
CorrectIncorrect - Question 90 of 100
90. Question
Stark Bank
Overdraft Fee
On the date of June 3, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit of your debit card account. Therefore, you will be charged an overdraft fee of $30.00. This may have resulted from an accumulation of account withdrawals that were in process at the time you withdrew money from the ATM. We regret to have to make this charge whenever a member’s debit card transactions exceed his or her funds.
In the future, this mistake can be avoided by signing up for our Stark Bank mobile banking service. This service only costs $2 a month. Using your smartphone, you can access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and most importantly, pending transactions. To sign up, please e-mail us at
customerservice@starkbank.com
or call us at 904-555-4514.
To: Customer Service <customerservice@starkbank.com>
From: Suzie Summers <ssummers@zippynet.com>
Subject: Overdraft Fee
Date: June 5
I am concerned that someone may have illegally accessed my account and made a withdrawal. I lost my debit card on June 2, and upon noticing the next day, I immediately froze all of my accounts. Considering these unfortunate circumstances, I politely ask that the bank refrain from charging the fee for this unforeseen overdraft.
I would like to sign up for the banking service you recommended. It sounds like a useful service that can help me manage my finances in a more efficient manner.
Thank you for your assistance.
Suzie Summers
To: Suzie Summers <ssummers@zippynet.com>
From: Customer Service <customerservice@starkbank.com>
Subject: Overdraft Review
Date: June 6
Dear Ms. Summers,
I am sorry to hear of your misfortunes. According to our account data, we see that you did contact us and freeze your accounts, though it looks like it was too late to prevent the withdrawal and subsequent overdraft of your account. It is a little bit unusual that the transaction that caused the overdraft was at an ATM machine a day after you say that you lost your card. Have you given your access pin to anybody recently? I would be happy to pass your request for overdraft relief on to our fraud department, but you will need to file a police report and then send us the case number that the investigating officer gives you. Once we receive this number, we can proceed with our review of your case.
Thank you and good day,
Laura Massey,
Customer Service Specialist, Stark Bank
190.What does Laura Massey instruct Suzie Summers to do if she wants to get relief from the overdraft fee?
CorrectIncorrect - Question 91 of 100
91. Question
Questions 191 and 195 refer to the following e-mails.
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 6
Subject: MalfunctionDear Ms. Kerry,We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.Sincerely,
Greg Lewis
Customer ServiceFrom: dkerry@coolmail.com
To: customerservice@thomsonapp.com
Date: July 7
Subject: RE: MalfunctionDear Mr. Lewis,Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.Dana Kerry
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 7
Subject: Repair TimeDear Ms. Kerry,Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis
Customer Service191.What is one reason the first e-mail was sent?
CorrectIncorrect - Question 92 of 100
92. Question
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 6
Subject: MalfunctionDear Ms. Kerry,We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.Sincerely,
Greg Lewis
Customer ServiceFrom: dkerry@coolmail.com
To: customerservice@thomsonapp.com
Date: July 7
Subject: RE: MalfunctionDear Mr. Lewis,Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.Dana Kerry
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 7
Subject: Repair TimeDear Ms. Kerry,Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis
Customer Service192.According to the first e-mail, what is true about the refrigerator?
CorrectIncorrect - Question 93 of 100
93. Question
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 6
Subject: MalfunctionDear Ms. Kerry,We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.Sincerely,
Greg Lewis
Customer ServiceFrom: dkerry@coolmail.com
To: customerservice@thomsonapp.com
Date: July 7
Subject: RE: MalfunctionDear Mr. Lewis,Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.Dana Kerry
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 7
Subject: Repair TimeDear Ms. Kerry,Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis
Customer Service193.What information does Mr. Lewis request from Ms. Kerry?
CorrectIncorrect - Question 94 of 100
94. Question
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 6
Subject: MalfunctionDear Ms. Kerry,We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.Sincerely,
Greg Lewis
Customer ServiceFrom: dkerry@coolmail.com
To: customerservice@thomsonapp.com
Date: July 7
Subject: RE: MalfunctionDear Mr. Lewis,Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.Dana Kerry
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 7
Subject: Repair TimeDear Ms. Kerry,Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis
Customer Service194.Why does the technician need to scan the warranty?
CorrectIncorrect - Question 95 of 100
95. Question
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 6
Subject: MalfunctionDear Ms. Kerry,We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.Sincerely,
Greg Lewis
Customer ServiceFrom: dkerry@coolmail.com
To: customerservice@thomsonapp.com
Date: July 7
Subject: RE: MalfunctionDear Mr. Lewis,Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.Dana Kerry
From: customerservice@thomsonapp.com
To: dkerry@coolmail.com
Date: July 7
Subject: Repair TimeDear Ms. Kerry,Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis
Customer Service195.Why do you think the technician will come on Monday?
CorrectIncorrect - Question 96 of 100
96. Question
Questions 196 and 200 refer to the following e-mails.
To: Lillian Ross
From: Eric West
Date: November 4, 10:34 A.M.
Subject: Website Development
Attachment: DetailsDear Ms. Ross,You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
To: Lillian Ross
From: Raymond Wells
Date: November 4, 10:37 A.M.
Subject: First Quarter Budget
Attachment: Q1_BudgetDear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized.
I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.Raymond Wells
To: Raymond Wells
From: Lillian Ross
Date: November 4, 10:40 A.M.
Subject: Emergency Budget Addition
Dear Mr. Wells, I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.196.Why did Mr. West write the first e-mail?
CorrectIncorrect - Question 97 of 100
97. Question
To: Lillian Ross
From: Eric West
Date: November 4, 10:34 A.M.
Subject: Website Development
Attachment: DetailsDear Ms. Ross,You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
To: Lillian Ross
From: Raymond Wells
Date: November 4, 10:37 A.M.
Subject: First Quarter Budget
Attachment: Q1_BudgetDear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized.
I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.Raymond Wells
To: Raymond Wells
From: Lillian Ross
Date: November 4, 10:40 A.M.
Subject: Emergency Budget AdditionDear Mr. Wells, I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.197.What service does JM Solutions provide?
CorrectIncorrect - Question 98 of 100
98. Question
To: Lillian Ross
From: Eric West
Date: November 4, 10:34 A.M.
Subject: Website Development
Attachment: DetailsDear Ms. Ross,You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
To: Lillian Ross
From: Raymond Wells
Date: November 4, 10:37 A.M.
Subject: First Quarter Budget
Attachment: Q1_BudgetDear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized.
I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.Raymond Wells
To: Raymond Wells
From: Lillian Ross
Date: November 4, 10:40 A.M.
Subject: Emergency Budget AdditionDear Mr. Wells, I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.198.According to the second e-mail, how will the profits of the back-to-school sale be spent?
CorrectIncorrect - Question 99 of 100
99. Question
To: Lillian Ross
From: Eric West
Date: November 4, 10:34 A.M.
Subject: Website Development
Attachment: DetailsDear Ms. Ross,You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
To: Lillian Ross
From: Raymond Wells
Date: November 4, 10:37 A.M.
Subject: First Quarter Budget
Attachment: Q1_BudgetDear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized.
I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.Raymond Wells
To: Raymond Wells
From: Lillian Ross
Date: November 4, 10:40 A.M.
Subject: Emergency Budget AdditionDear Mr. Wells, I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.199.What is indicated by the third e-mail?
CorrectIncorrect - Question 100 of 100
100. Question
To: Lillian Ross
From: Eric West
Date: November 4, 10:34 A.M.
Subject: Website Development
Attachment: DetailsDear Ms. Ross,You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
To: Lillian Ross
From: Raymond Wells
Date: November 4, 10:37 A.M.
Subject: First Quarter Budget
Attachment: Q1_BudgetDear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized.
I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.Raymond Wells
To: Raymond Wells
From: Lillian Ross
Date: November 4, 10:40 A.M.
Subject: Emergency Budget AdditionDear Mr. Wells, I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.200.Why does Kingston Sporting Goods need to allow for $3,200 for web development?
CorrectIncorrect
